Collections Specialist
eFlexervices
full-time
Posted on:
Location Type: Hybrid
Location: Baguio • 🇵🇭 Philippines
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Cloud
About the role
- Managing the complete collections cycle for assigned accounts, from initial outreach through resolution or escalation
- Crafting professional, clear email communications to customers regarding past due balances, payment plans, and account status
- Maintaining detailed account notes documenting all customer interactions, commitments, and next action plans with specific follow-up dates
- Making independent judgment calls on when to escalate complex disputes, payment issues, or at-risk accounts to management
- Reviewing signed contracts for accuracy and identifying discrepancies that may impact billing inquiries
- Proactively monitoring aging reports and completing weekly reviews of delinquent accounts to prioritize collection efforts
- Responding to customer inquiries in Service Cloud with empathy and professionalism while protecting company interests
- Collaborating cross-functionally with Sales, Support, and Billing teams to resolve billing issues and prevent future disputes
- Contributing to process improvements and assisting with special projects as needed
Requirements
- 2+ years of collections or accounts receivable experience, preferably in SaaS or subscription-based business
- Proven ability to work independently with minimal supervision and meet collection targets
- Excellent written communication skills with experience crafting professional, persuasive customer emails
- Strong attention to detail in maintaining accurate, comprehensive account documentation
- Sound judgment in escalating issues appropriately—knowing when to persist and when to elevate
- Experience reviewing contracts and resolving billing disputes
- Proficiency in Excel/Google Sheets for analysis and reporting
- Experience with payment processing platforms or billing systems
- Comfortable navigating ambiguity and making decisions with incomplete information
Benefits
- Health insurance coverage
- Optical reimbursements
- Flexible work options (remote for those outside Baguio, hybrid for those within)
- Flexible vacation and sick leaves
- Career growth opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
collections managementaccounts receivablecontract reviewbilling dispute resolutionpayment processingdata analysisreportingattention to detailcustomer communicationproblem-solving
Soft skills
independent judgmentempathyprofessionalismcollaborationpersuasionadaptabilitydecision-makingorganizationcommunicationprocess improvement