eFinancial

Contact Center Product Owner

eFinancial

full-time

Posted on:

Location Type: Remote

Location: Remote • Illinois • 🇺🇸 United States

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Salary

💰 $100,555 - $130,130 per year

Job Level

Mid-LevelSenior

Tech Stack

Cloud

About the role

  • Build strong relationships with executives, technical leads, vendors, and stakeholders to identify opportunities, align priorities, and deliver business value.
  • Oversee Agile ceremonies (stand-ups, sprint planning, backlog grooming) and manage competing priorities to shape the roadmap and achieve product goals.
  • Manage delivery timelines across multiple product verticals, monitor and resolve defects, and leverage analytics, market research, and customer insights to guide decisions.
  • Promote an innovative, inclusive culture, track progress against OKRs, and encourage collaboration and self-organization to maximize team impact.

Requirements

  • Bachelor's degree (BA/BS) or higher in related discipline or equivalent work experience.
  • 5+ years’ experience as a Product Owner, or Business Analyst.
  • Ability to understand the “big picture” and translate into tangible Epics/User stories.
  • Experience in working with Agile/Scrum work environment as a Product Owner: writing user stories (JIRA), and following the development process through user story acceptance.
  • Experience in Genesys Cloud or other CRM tools.
Benefits
  • Medical Insurance: Choose from a variety of plans to fit your healthcare needs.
  • Dental Insurance: Coverage for preventive, basic, and major dental services.
  • Employer-Paid Vision: Comprehensive eye care coverage at no cost to you.
  • Employer-Paid Basic Life and AD&D Insurance: Peace of mind and additional protection.
  • Employer-Paid Short-Term and Long-Term Disability Insurance: Financial support in case of illness or injury.
  • 401(k) Plan: Save for your future with a company match to help you grow your retirement savings.
  • PTO and Sick Time accrue each pay period: Take time off when you need it.
  • Annual Bonus Program: Performance-based bonus to reward your hard work.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
AgileScrumuser storiesbacklog groomingsprint planningproduct roadmapanalyticsmarket researchdefect resolutionOKRs
Soft skills
relationship buildingcollaborationself-organizationcommunicationleadershipprioritizationinnovationinclusivitystakeholder managementdecision making