Client Services Liaison

EFI Global

Client Services Liaison coordinating insurance risk programs, claims analysis, client services, and billing for EFI Global’s engineering and specialty consulting clients.

Posted 8/20/2026full-timeRemote • Florida, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in risk control and claims management processes within the insurance industry, with strong analytical, organizational, and communication skills to effectively coordinate client programs and optimize billing workflows.

Highest-signal resume keywords

Workers' Compensation Claim ExperienceRisk Control ExperienceClaims Management KnowledgeAnalytical SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Risk AnalysisProgram EvaluationLoss Report AnalysisBilling Workflow OptimizationInvoice Verification

Soft Skills

Excellent Communication SkillsStrong Organizational SkillsInterpersonal SkillsNegotiation SkillsGood Judgment

Industry Keywords

Insurance IndustryRisk ControlClaims ManagementClient CoordinationQuality Programs

About the role

Key responsibilities & impact

Serve as a communication resource between clients, unions, company offices, and shareholder groups
Identify methods of reducing risk cost for clients through analysis and evaluation of conditions and practices
Measure and evaluate program effectiveness
Coordinate client programs and services with company programs and standards of service
Analyze loss report information and make recommendations for improvements
Evaluate conditions and practices and recommend procedural improvements
Identify trends and recommend methods for reducing risk cost for clients
Accompany client representatives to client sites to direct or train client management staff
Identify opportunities to optimize the billing workflow
Generate and issue invoices to clients promptly
Verify invoice accuracy, including prices, quantities, and verbiage
Perform other duties as assigned
Support the organization's quality program(s)

Requirements

What you’ll need

Bachelor's degree from an accredited college or university preferred
Four (4) years of related work experience or equivalent combination of education and experience required
Two (2) years of workers' compensation claim experience required
Risk control experience preferred
Knowledge of claims management processes and procedures
Knowledge of risk control in an insurance industry
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation skills
Good judgment and discretion skills
Ability to manage multiple projects and set priorities
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Ability to travel as required

Benefits

Comp & perks

Equal opportunity employer
Drug-free workplace
Reasonable accommodations considered when applicable and appropriate