Service Delivery Analyst, Tier 2

Effortless Office

. Join the Service Delivery team as a Tier 2 Analyst.

Posted 4/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $26 per hourWebsite

Tech Stack

Tools & technologies

AzureDNSVMware

About the role

Key responsibilities & impact

Join the Service Delivery team as a Tier 2 Analyst.
Provide superior support to the end-user experience.
Handle user end support for desktops, laptops, printers, and software.
Manage help-desk type systems like ticketing systems and imaging software.
Serve as high-level support for escalated complex issues.
Produce support documentation for supported products.

Requirements

What you’ll need

High School diploma or equivalent (Degree preferred)
3-7 Years of IT, Help Desk and/or MSP experience
Competency Certifications preferred (Net+, Microsoft, VMWare, etc.)
Excellent inter-personal skills; as good with people as you are with computers.
Having an undefeatable attitude and the tenacity to find solutions.
Experience providing high quality customer desktop support for desktop applications and devices such as printers.
Experience working with help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets).
Data administration, retention and recovery experience and knowledge of the different methods and techniques of data retention.
Experience with Basic networking including wireless, wired, security and basic design.
Producing support documentation for supported products.
Corporate applications including Microsoft Office and Adobe applications
Active Directory account administration
Group Policy
DNS (both public and private)
Office 365 Admin (including Intune, Azure)
Working with virtual machines (preferably VMware)
RMM (Remote Management & Monitoring) systems (preferably Kaseya)
Desktop imaging
Basic scripting (preferably in PowerShell)
A high level of communication skill including written and verbal skills.
Excellent organizational and time management skills.
Security oriented.
Ability to work on a 24x7 on-call, weekday and weekend schedule.

Benefits

Comp & perks

Health, dental, and vision insurance
401K with employer match
Paid time off and holidays
Opportunities for career growth and development
Training and certification support

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supportHelp Desk experiencecustomer desktop supportdata administrationbasic networkingdesktop imagingbasic scriptingActive DirectoryGroup PolicyDNS

Soft Skills

inter-personal skillsproblem-solvingcommunication skillsorganizational skillstime managementtenacitycustomer service orientationadaptabilityteam collaborationattention to detail

Certifications

High School diplomaNet+Microsoft certificationVMware certification