Effortless Office

IT Tech Support - Tier 1 Analyst (Hybrid)

Effortless Office

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $19 - $22 per hour

Job Level

Junior

Tech Stack

CloudLinuxMacOSVMwareVoIP

About the role

  • Entry-level IT support for help-desk with focus on end-user experience
  • Technical areas: desktops/laptops/printers/software, application support, networking, VoIP, mobile device management, Active Directory, Windows and MacOS, VMware
  • Hybrid environment: 2 days on-site in Victorville and 3 days remote; Monday-Friday day shift
  • MSP and cloud solutions provider environment

Requirements

  • Excellent interpersonal skills; as good with people as you are with computers
  • Experience providing high quality customer desktop support for desktop applications and devices such as printers; this includes fast response rates and accurate and thorough resolutions to desktop issues
  • Experience providing phone support; with strong awareness of positive phone etiquette
  • Experience working with help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets)
  • A high level of communication skill including written and verbal skills. Verbal skills include the ability to communicate technical I.T. issues to non-I.T. technical staff
  • Strong communication, presentation, writing and editorial abilities
  • Strong organizational and time management skills
  • Require limited supervision and direction; drive results, and set priorities appropriately and independently
  • A passion for IT
  • Knowledge of various operating systems including MacOS, Windows, Linux
  • Experience with producing support documentation for supported products
  • Experience with basic networking including wireless, wired, security and basic design
  • Experience with corporate applications including Microsoft Office and Adobe applications
  • Experience with Active Directory account administration
  • Experience with Microsoft Outlook and corporate email systems (interfacing at a high level like accounts and connection to the servers)
  • Familiarity with ITIL a plus