Credit Analyst
Bank of America
IT Tech Support - Tier 1 Analyst (Hybrid)
Effortless Office
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $22 per hour
Job Level
Junior
Tech Stack
CloudLinuxMacOSVMwareVoIP
About the role
- Entry-level IT support for help-desk with focus on end-user experience
- Technical areas: desktops/laptops/printers/software, application support, networking, VoIP, mobile device management, Active Directory, Windows and MacOS, VMware
- Hybrid environment: 2 days on-site in Victorville and 3 days remote; Monday-Friday day shift
- MSP and cloud solutions provider environment
Requirements
- Excellent interpersonal skills; as good with people as you are with computers
- Experience providing high quality customer desktop support for desktop applications and devices such as printers; this includes fast response rates and accurate and thorough resolutions to desktop issues
- Experience providing phone support; with strong awareness of positive phone etiquette
- Experience working with help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets)
- A high level of communication skill including written and verbal skills. Verbal skills include the ability to communicate technical I.T. issues to non-I.T. technical staff
- Strong communication, presentation, writing and editorial abilities
- Strong organizational and time management skills
- Require limited supervision and direction; drive results, and set priorities appropriately and independently
- A passion for IT
- Knowledge of various operating systems including MacOS, Windows, Linux
- Experience with producing support documentation for supported products
- Experience with basic networking including wireless, wired, security and basic design
- Experience with corporate applications including Microsoft Office and Adobe applications
- Experience with Active Directory account administration
- Experience with Microsoft Outlook and corporate email systems (interfacing at a high level like accounts and connection to the servers)
- Familiarity with ITIL a plus
