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Customer Support Specialist, Content Tagging
EfficientVisionCustomer Support and Content Tagging Specialist providing remote support in IT Services. Offering exceptional service and efficient content tagging and organization for better discoverability.
About the role
Key responsibilities & impact- Provide exceptional customer service and efficiently tag content for better organization and discoverable.
- Respond to customer inquiries via emails and chats with proper Grammar structure, Punctuation, and having proper writing etiquette.
- Identify and resolve customer needs and complaints.
- Maintain records of customer interactions.
- Analyze and tag content accurately based on predefined criteria.
Requirements
What you’ll need- 1 to 2 years experience with an excellent English language.
- Experience in customer support or client service.
- Strong communication and active listening skills.
- Familiarity with CRM systems and content management.
- Attention to detail and ability to multitask effectively.
Benefits
Comp & perks- Remote work-condition
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Active ListeningMultitaskingWriting Etiquette