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Technical Consultant – ServiceNow
EfficientVisionTechnical Consultant designing, implementing, and optimizing IAM/IGA solutions across various platforms. Supporting the integration and automation processes with ServiceNow and other IAM tools.
Tech Stack
Tools & technologiesCloudCyber SecurityServiceNow
About the role
Key responsibilities & impact- Design, configure, and implement IAM/IGA solutions using platforms such as SailPoint, Saviynt, Veza, Okta, and Ping Identity.
- Support ServiceNow integration with IAM and IGA tools for access requests, approvals, incident management, and workflow automation.
- Configure user lifecycle processes including joiner, mover, leaver, role-based access control, and access certifications.
- Implement and support SSO, MFA, federation, provisioning, and de-provisioning workflows.
- Integrate IAM/IGA platforms with enterprise applications, directories, HR systems, cloud platforms, and ticketing systems.
- Develop and maintain workflows, connectors, rules, policies, and access governance processes.
- Support access reviews, compliance reporting, segregation of duties, and audit requirements.
- Troubleshoot technical issues related to identity provisioning, authentication, integrations, and workflow failures.
- Work with business stakeholders, security teams, infrastructure teams, and application owners to gather requirements and deliver technical solutions.
- Prepare technical documentation, solution designs, configuration guides, and operational handover documents.
- Support testing activities including unit testing, integration testing, UAT, and production deployment.
- Provide post-implementation support and recommend improvements to enhance security, automation, and operational efficiency.
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- 3–7+ years in IAM, IGA, ServiceNow, or cybersecurity consulting.
- Hands-on experience with one or more IAM/IGA tools such as SailPoint, Saviynt, Veza, Okta, and Ping Identity.
- Experience with ServiceNow, especially workflows, catalog items, approvals, incidents, changes, and integrations.
- Strong understanding of IAM concepts including identity lifecycle management, access governance, SSO, MFA, SAML, OAuth, OpenID Connect, LDAP / Active Directory, SCIM, and role-based access control.
- Experience with API integrations, connectors, web services, and automation.
- Good understanding of security, compliance, and audit requirements.
- Ability to translate business requirements into technical designs.
Benefits
Comp & perks- This is a remote position.
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IAMIGAServiceNowSailPointSaviyntVezaOktaPing IdentitySSOMFA
Soft Skills
communicationcollaborationproblem-solvingtechnical documentationrequirements gatheringtestingpost-implementation supportrecommendations for improvement
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Information TechnologyBachelor’s degree in Engineering