Technical Writer

• Develop and maintain comprehensive technical documentation for cloud-based products and services, including user guides, API documentation, system architecture diagrams, deployment guides, and best practice documents.
• Collaborate closely with subject matter experts, cloud architects, engineers, managers, security specialists, application developers, and other stakeholders to understand complex cloud concepts and translate them into clear and concise documentation.
• Research and stay updated on the latest cloud technologies, trends, and best practices to ensure accurate and relevant documentation.
• Write, edit, and proofread technical content with a focus on clarity, accuracy, and consistency, adhering to the organization's style and branding guidelines.
• Organize and structure complex information effectively, considering the needs of different target audiences, such as developers, system administrators, and end-users.
• Create and maintain code samples, command-line instructions, and configuration examples to assist developers in integrating with cloud services.
• Collaborate with cross-functional teams, including but not limited to management, engineering, security, application development, innovation, and support, to gather information and ensure documentation aligns with product features and updates.
• Conduct regular reviews of existing documentation to identify areas for improvement, update outdated information, and address user feedback.
• Continuously improve documentation processes, tools, and templates to enhance efficiency and quality.
• Assist in the development of training materials, video tutorials, and knowledge base articles to support self-service customer education.
• Stay up to date with security and compliance requirements related to cloud services and ensure documentation reflects the necessary guidelines and best practices.

Technical Writer

Senior Technical Writer, Marketing Cloud

Technical Writer

Senior Technical Writer

Technical Writer – Master