Analyst

• Build friendly and professional relationships with clients;
• Align expectations with clients in your portfolio, identify opportunities and demonstrate results (QBR);
• Identify and create business and expansion opportunities;
• Responsible for the strategy and servicing of clients with the goal of achieving a high NPS (and related follow-ups). Therefore, ensure excellent customer service and continuously improve your knowledge during interactions to maximize value for clients;
• Develop strategic initiatives to engage the client portfolio under your responsibility;
• Build a solid relationship with each client and work to maintain the health of these contracts, opening possibilities for expansion;
• Monitor, address and reverse churn;
• Retain clients through a friendly and productive relationship;

Customer Success Analyst — Public Procurement (Bidding)

Regulatory Quality Management Analyst – Junior

Senior Network Analyst

Junior Trilingual Support Analyst

Quality Analyst