Digital Communications Manager

EF Education First Teachers

Digital Communications Manager at EF managing digital marketing efforts across web, email, SMS, and live chat channels. Collaborating with teams to optimize performance and support operational processes.

Posted 5/28/2026full-timeCambridge • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Support execution across digital channels including web, email, and SMS
Assist with website content updates, QA, publishing, and optimization efforts
Build and deploy email and SMS campaigns
Partner with internal stakeholders to intake, prioritize, and execute digital requests
Help manage and optimize digital systems, workflows, and operational processes
Monitor campaign and channel performance and contribute to reporting and insights
Support troubleshooting and issue resolution across digital platforms and tools
Maintain documentation, calendars, and process standards to improve team efficiency
Contribute ideas for improving customer experience, engagement, and operational effectiveness
Serve as a cross-functional team player who can flex across priorities as business needs evolve

Requirements

What you’ll need

5+ years of experience in digital marketing, digital communications, or digital operations
Hands-on experience with web content management systems (CMS)
Experience executing email and/or SMS marketing campaigns
HTML/CSS knowledge
Strong organizational skills with the ability to manage multiple projects and deadlines
Comfortable working cross-functionally with marketing, sales, content, and operational teams
Strong attention to detail, especially around QA and execution accuracy
Experience with reporting and analytics tools is preferred
Familiarity with accessibility standards, SEO, or UX best practices is a plus
Experience supporting digital systems, workflows, or platform administration is a plus

Benefits

Comp & perks

Commitment to professional growth: robust monthly calendar of trainings and workshops
Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
Exciting business travel opportunities
25% company match on your 401(k) contributions
Market-leading medical, dental and vision coverage, along with options for life and disability insurance, accident and hospital insurance, legal and pet insurance
Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
Access to fertility care and family-building support
Wellness benefits including a yearly fitness reimbursement
Frequent social and learning events, including access to our employee-run resource groups
Robust Employee Assistance Program
Tenure-based sabbatical eligibility
EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
Discounts at local venues and businesses
Amazing offices designed to match the caliber of the people who work there, plus the flexibility of working from home one day a week.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

digital marketingdigital communicationsdigital operationsweb content management systemsemail marketingSMS marketingHTMLCSSreporting toolsanalytics tools

Soft Skills

organizational skillsattention to detailcross-functional collaborationproject managementproblem-solvingcommunicationteam playeradaptabilitycreativitycustomer experience improvement