Program Compliance Co-Op, Sales Support

EF Education First Teachers

Supports compliance and documentation for au pairs extending their program year at Cultural Care Au Pair, part of EF Education First. Works closely with sales teams on ensuring federal requirements are met, improving operational efficiency.

Posted 5/8/2026internshipCambridge • Massachusetts • 🇺🇸 United StatesEntry Level💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Collect, organize, and track education credit documentation submitted by au pairs throughout their program year, ensuring timely receipt ahead of extension eligibility deadlines
Maintain accurate, up-to-date records of each au pair's education credit status within internal systems, providing the sales team with reliable, real-time compliance data
Review submitted coursework records, transcripts, and certificates to verify they meet Department of State federal program requirements
Approve education submissions or flag incomplete and non-qualifying documentation promptly, ensuring no extension timelines are unnecessarily delayed
Communicate approval decisions, outstanding requirements, and next steps clearly and professionally to au pairs, host families, and local coordinators
Serve as the primary point of contact for education credit inquiries, providing guidance that is accurate, consistent, and aligned with federal program standards
Partner closely with the extension sales team to proactively surface education credit statuses, enabling timely extension conversations
Monitor submission trends to identify recurring issues, gaps, or bottlenecks in the education credit compliance process
Recommend and support the implementation of process improvements that increase efficiency, reduce delays, and improve the au pair experience

Requirements

What you’ll need

Strong attention to detail with a demonstrated ability to review and assess documents accurately and consistently
Excellent written and verbal communication skills, with the ability to convey compliance requirements clearly to a diverse, international audience
Proven ability to manage a high volume of submissions, prioritize competing tasks, and meet deadlines in a fast-paced environment
Highly organized, self-motivated, and comfortable working independently with minimal supervision
Collaborative mindset with experience working cross-functionally, particularly in support of a sales or client-facing team

Benefits

Comp & perks

Option to work from home on Fridays

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

attention to detailwritten communicationverbal communicationdocument reviewtime managementorganizational skillsself-motivationindependencecollaborationcross-functional teamwork