Bilingual Account Manager

EF Education First Teachers

Account Manager position at EF Go Ahead Tours, assisting Group Coordinators with trip preparations and customer relations. Engage in sales and leadership development programs for career growth.

Posted 4/25/2026full-timeCambridge • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 per yearWebsite

About the role

Key responsibilities & impact

Use your attention to detail, relationship-building skills, and sales instincts to support Group Coordinators—helping them prepare for their trips and grow their programs by consulting on best practices to promote their trips and setting up future travel.
Manage key pre-departure details and follow through on requests to ensure a smooth, high-quality experience from enrollment through departure.
Begin as a Support Account Manager, where you’ll learn the role, policies, and product while gaining exposure to customers by assisting more tenured Account Managers.
Provide out-of-office coverage and flex your sales skills to upsell tour add-ons or booking returning travelers.
Participate in the Sales Development Leadership Program designed to accelerate the careers of high-performing candidates and prepare them for leadership in business.
Play a critical role in developing customer acquisition and retention strategies and identifying opportunities to improve the customer experience.

Requirements

What you’ll need

Fluent in both written and spoken Spanish and English. The majority of this role will be performed in English but Spanish will be called upon from time to time to be able to accommodate our Spanish speaking travelers
A self-starter who is confident and decisive when faced with a challenge
An adaptable team player who embraces change with flexibility and focus
A positive presence with strong verbal & written communication skills
A creative problem solver with a Nothing is Impossible attitude & solutions-oriented mindset
A fan of details and organization
A natural relationship builder who can foster loyalty
A competitive mind who is always on the hunt for new business opportunities and is eager to contribute to pipeline growth
A goal-hitter who understands how to get the job done.

Benefits

Comp & perks

Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
Exciting business travel opportunities
25% company match on your 401(k) contributions
Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance
Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
Access to fertility care and family-building support
Wellness benefits including a yearly fitness reimbursement
Frequent social and learning events, including access to our employee-run resource groups
Robust Employee Assistance Program
Tenure-based sabbatical eligibility
EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
Discounts at local venues and businesses
In-Office Work Policy: Enjoy the flexibility of working from home on Fridays, while collaborating in the office from Monday through Thursday.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

attention to detailrelationship-buildingsales instinctsself-starteradaptable team playerstrong verbal communicationstrong written communicationcreative problem solversolutions-oriented mindsetgoal-oriented