Traveler Support Specialist

EF Education First Teachers

Support travelers by providing information after booking tours and enhancing their experience before departure for EF Go Ahead Tours. Prioritize tasks efficiently under pressure with attention to detail and excellent customer service.

Posted 4/11/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSenior💰 CA$45,000 - CA$55,000 per yearWebsite

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

work primarily through phone and email communication, to serve as the primary source of information to travelers after booking tours.
identify and implement opportunities to enhance a customer’s experience prior to departure while ensuring travelers' satisfaction and furthering brand loyalty to EF Go Ahead Tours post tour.
juggle and prioritize tasks while working efficiently under pressure.
demonstrate keen attention to detail, strong organizational skills and creative approach to problem-solving to come up with the best solution for the customer.

Requirements

What you’ll need

You recognize great customer service and you strive to provide it each day
You are solutions oriented and are known for positivity
You enjoy structure and possess the ability to think on your feet
You're a self-starter
You enjoy puzzles and get great satisfaction from completing them
An influencer - a natural networker who loves talking to people
You are comfortable owning issues, projects and tasks from start to finish
Above and beyond is the only way you do things
You want to be part of a team that motivates and inspires you

Benefits

Comp & perks

The opportunity to travel with your customers for FREE at least once a year! Experience the product you’ll be selling first-hand by embarking on one of our unique travel itineraries alongside one of our student tour groups
Take advantage of our professional growth and learning opportunities, including monthly trainings, workshops, and inspiring talks with global leaders and experts
Participate in social networking opportunities by joining one of our many employee-run social groups, like book club or movie club, or any of our “EFinity” resource groups.
Enjoy four weeks paid vacation, to rest, relax or adventure - plus 11 paid holidays
Grow your savings with a 20% company match on your RRSP contributions (25% after 5-years!)
Excellent health, dental, and vision coverage, along with life and disability insurance
Wellness benefits, including an annual $500 healthy lifestyle reimbursement
EF program discounts including travel, language schools, childcare, and more
Discounts at local venues and businesses
Eligibility for our Workplace Flexibility Program: our hybrid work model allows you to work from home on Fridays!

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer servicesolutions orientedpositivityorganizational skillsproblem-solvingself-starternetworkingteam motivationattention to detailtask prioritization