EF Education First Teachers

Customer Success Agent, German Speaker

EF Education First Teachers

full-time

Posted on:

Location Type: Hybrid

Location: Barcelona • Spain

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About the role

  • Organize and host engaging onboarding webinars for new EF English Live students, providing a clear introduction to the platform’s features and available resources
  • Ensure that the customer delivers on his payment schedule.
  • Find solutions with students to proactively avoid cancelations.
  • Be our students’ point of contact should they require support via our omnichannel solutions (video calls, audio calls, chat, emails, etc). to ensure they have a great experience with EF English live.
  • Be the customer facing embodiment of our EF EnglishLive brand promise to help students “Learn English. Finally.”
  • Investigate and escalate potential technical or teachers related issues to our central teams and liaise with them for resolution.
  • Be our customers’ best advocate.

Requirements

  • Native speaker in German (other languages are a plus)
  • Advanced communication skills in English (B2).
  • An obsession with providing great customer experience.
  • Excellent interpersonal skills, a natural networker who loves talking to people
  • A love and energy for working with others – both internally and customer-facing.
  • A focus identifying issues and blockers and resolving those.
  • You are comfortable owning issues, projects, and tasks from start to finish
  • Above and beyond is the only way you do things
Benefits
  • Work in a multinational office (25 different nationalities).
  • Work with passionate and enthusiastic people.
  • 28-day holidays/year.
  • Flexible Remuneration Plan: Private medical insurance, childcare voucher, restaurant tickets.
  • Career opportunities internationally.
  • Monthly happy hour in office & Summer & Christmas party
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
advanced communication skillsinterpersonal skillscustomer experiencenetworkingproblem-solvingproject ownershipcollaborationcustomer advocacyattention to detailproactive approach