Collections

• Assess the quality and risk of customers with overdue accounts using a variety of credit analysis tools and techniques;
• Collaborate in creating, reviewing and updating the company’s collections policies, taking into account market best practices and applicable regulations;
• Develop statistical and mathematical models to estimate each customer’s probability of payment, using machine learning techniques and statistical analysis;
• Participate in decision-making for collections strategies, including designing the collections contact cadence and appropriate discount and installment offers;
• Closely monitor newly implemented policies from both operational and performance perspectives, analyzing short-term performance indicators of the portfolio. Also perform periodic analyses of delinquent portfolios to identify trends, risks and opportunities for improvement;
• Work closely with the credit desk, collections, finance and systems teams to ensure consistency of implemented policies and processes;
• Prepare reports and presentations for senior management and internal stakeholders.

Analytics Intern – Collections

Billing & Collections Coordinator

Quality and Training Analyst – Collections

Senior Billings and Collections Analyst

Analista de Cobrança Jr – PCD