Hardware Support Specialist

EEOC

Hardware Support Specialist managing ATM hardware issues for financial centers. Providing customer support and coordinating vendor relationships in a remote setting.

Posted 7/8/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $25 - $41 per hourWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for ATM hardware issues impacting financial centers.
Provide professional, responsive customer support through phone and email interactions, demonstrating strong communication and service skills.
Proactively follow up on open service requests to ensure timely resolution and user satisfaction.
Coordinate, place, and track ATM hardware service calls with external vendors, maintaining accountability through issue resolution.
Act as a key liaison for ATM vendor relationships by providing status updates, monitoring progress, and communicating effectively with all stakeholders until full-service restoration is achieved.
Maintain accurate inventory control and asset management for financial center hardware by tracking deployments, relocations, and available spare equipment.
Ensure records are current and reliable to support operational needs.
Coordinate and manage the installation and removal of financial center hardware for new locations, renovations, and financial center closures, ensuring compliance with established procedures and timelines.
Monitor the lifecycle and end of life status of financial center hardware to ensure visibility and proactive management.
Identify operational and compliance risks associated with aging equipment, support hardware refresh planning, and assist in coordinating replacement or decommissioning activities in alignment with business priorities and timelines.
Participate in projects, training sessions, and professional seminars related to financial center hardware and software systems to maintain current knowledge of industry standards and emerging technologies.
Assist with the testing and validation of additional systems, including teller processing platforms, to support team initiatives and ensure reliable system performance as needed.

Requirements

What you’ll need

Associate Degree or the equivalent experience with a specialty in information technology or related field (Required)
3 or more years of banking, technical support, or hardware support (Required)
Familiarity with ATMs and associated settlement process (Preferred)
Strong customer service, documentation, and organizational skills (Required)

Benefits

Comp & perks

Medical plans with prescription drug coverage
Flexible spending account or health savings account depending on the medical plan chosen
Dental and vision insurance
Life insurance
401(k) program with employer match and Employee Stock Purchase Plan
Paid time off programs including holiday pay and paid volunteer time
Disability insurance coverage and maternity and parental leave
Adoption assistance
Educational assistance
Robust wellness program with financial incentives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ATM Hardware ManagementTechnical SupportDocumentationAsset ManagementLifecycle ManagementCompliance MonitoringSystem TestingInstallation CoordinationOperational Risk IdentificationEmerging Technologies Knowledge

Soft Skills

Strong Communication SkillsCustomer Service SkillsOrganizational Skills

Certifications

Associate Degree in Information Technology