Lead User Experience (UX) Designer – Digital Assets

EEOC

Lead UX Designer for cross-border payments at Early Warning Services. Define design direction and collaborate across teams to create user-centered solutions in fintech.

Posted 6/23/2026full-timeSan Francisco • California, Illinois, New York • 🇺🇸 United StatesSenior💰 $131,000 - $192,000 per yearWebsite

Tech Stack

Tools & technologies

Ruby on Rails

About the role

Key responsibilities & impact

Lead UX design direction for the cross-border payments initiative - from research and concept exploration through detailed interaction design and published UX standards
Translate complex payment mechanics: cross-border rails, currency conversion, stablecoin infrastructure, compliance flows, into experiences that feel simple and trustworthy
Develop UX guidelines and frameworks that partner financial institutions implement consistently across the Zelle® network
Commission, participate in, and synthesize user research and usability testing to ground decisions in real behavior
Proactively identify design risks, edge cases, and systemic issues - and drive resolution across teams

Requirements

What you’ll need

8+ years of UX/product design experience, with a portfolio showing leadership-level craft and strategic thinking across complex products
Deep domain expertise in payments or fintech - direct experience with cross-border, international, or multi-currency flows strongly preferred
Fluency in payment systems: rails, cross-border mechanics, the role of intermediaries, and how compliance constraints shape user experience
Experience operating in a platform or network model - designing for ecosystems where you influence but do not directly control the end-user surface
Strong visual design sensibility; proficiency in Figma and prototyping tools
Exceptional written and verbal communication — clear, precise, and persuasive with non-design audiences
Experience authoring UX guidelines or design standards for external or partner consumption

Benefits

Comp & perks

Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
12 weeks of Paid Parental Leave
Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
And SO much more!

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Hard Skills & Tools

UX designinteraction designuser researchusability testingdesign guidelinesprototypingvisual designstrategic thinkingdesign standards

Soft Skills

leadershipcommunicationproblem-solvingcollaborationcritical thinking