Inside Account Manager

EEOC

Inside Account Manager serving as a liaison for customer accounts at Ultralife Corporation. Responsible for managing customer relationships and ensuring service throughout the customer lifecycle.

Posted 6/20/2026full-timeRemote • Montana, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $86,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

The Inside Account Manager serves as the primary liaison between the company and assigned customer accounts, ensuring exceptional service throughout the entire customer lifecycle.
This position is responsible for managing customer relationships, coordinating order fulfillment, maintaining accurate forecasts, supporting quotation activities, and resolving customer inquiries while working collaboratively with Sales, Operations, Engineering, Planning, Quality, and Finance.
Plays a critical role in delivering an outstanding customer experience by ensuring accurate order processing, proactive communication, timely issue resolution, and adherence to customer and regulatory requirements.
Manage assigned house accounts and serve as primary internal contact for customer inquiries.
Participate in customer meetings and provide status updates as required.
Review customer purchase orders (POs) for terms and conditions compliance.
Enter and manage orders in ERP system (Syspro).

Requirements

What you’ll need

Associate's degree in Business Administration, Supply Chain, Marketing, or related field, or equivalent work experience.
Minimum of 5 years of experience in customer service, account management, inside sales, or order management within a manufacturing environment.
Experience working with ERP systems (Syspro preferred).
Strong Microsoft Office proficiency, particularly Excel.
Excellent verbal and written communication skills.
Strong organizational and time management skills.
Ability to prioritize multiple projects while meeting deadlines.
Demonstrated problem-solving and customer relationship management skills.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceaccount managementorder managementorder fulfillmentquotation activitiesforecastingproblem-solvingMicrosoft ExcelERP systemscompliance

Soft Skills

communicationorganizational skillstime managementprioritizationcollaborationcustomer relationship management

Certifications

Associate's degree in Business AdministrationAssociate's degree in Supply ChainAssociate's degree in Marketing