Account Manager

EEOC

Inside Account Manager serving as primary contact for customer accounts in manufacturing. Managing relationships, coordinating order fulfillment, and ensuring outstanding customer service.

Posted 6/20/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $86,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage assigned house accounts and serve as primary internal contact for customer inquiries
Participate in customer meetings and provide status updates as required
Maintain and monitor customer supplier portals
Support customer payment follow-ups and issue resolution
Review customer purchase orders (POs) for terms and conditions compliance
Enter and manage orders in ERP system (Syspro)
Coordinate ship dates with Operations and communicate confirmations to customers
Process cash-in-advance and credit card orders, including issuing pro-forma invoices
Initiate customer concurrence requests related to product or supplier changes
Process engineering-related orders and submit supporting documentation
Manage customer expedite requests including ship date changes, quantity adjustments, and order cancellations
Initiate customer complaints and manage RMA process end-to-end
Receive and process customer RFQs
Provide customers with required documentation such as shipping documents, SDS, and UN/DOT certifications
Generate and distribute weekly open order reports

Requirements

What you’ll need

Associate's degree in Business Administration, Supply Chain, Marketing, or related field, or equivalent work experience.
Minimum of 5 years of experience in customer service, account management, inside sales, or order management within a manufacturing environment.
Experience working with ERP systems (Syspro preferred).
Strong Microsoft Office proficiency, particularly Excel.
Excellent verbal and written communication skills.
Strong organizational and time management skills.
Ability to prioritize multiple projects while meeting deadlines.
Demonstrated problem-solving and customer relationship management skills.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceaccount managementorder managementERP systemsMicrosoft OfficeExcelproblem-solvingdocumentation managementpurchase order complianceRMA process

Soft Skills

verbal communicationwritten communicationorganizational skillstime managementprioritizationcustomer relationship management

Certifications

Associate's degree in Business AdministrationAssociate's degree in Supply ChainAssociate's degree in Marketing