Account Manager

EEOC

Inside Account Manager serving as a liaison between customers and the company. Managing customer accounts, order fulfillment, and ensuring compliance in a fast-paced manufacturing environment.

Posted 6/19/2026full-timeRemote • Massachusetts, New York • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $86,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the primary liaison between the company and assigned customer accounts.
Manage customer relationships and coordinate order fulfillment.
Maintain accurate forecasts and support quotation activities.
Resolve customer inquiries while collaborating with Sales, Operations, Engineering, Planning, Quality, and Finance.
Ensure accurate order processing and timely issue resolution.
Initiate customer concurrence requests and manage RMA process.
Process engineering-related orders and maintain customer forecasts.
Generate and distribute reporting and documentation to maintain compliance.

Requirements

What you’ll need

Associate's degree in Business Administration, Supply Chain, Marketing, or related field, or equivalent work experience.
Minimum of 5 years of experience in customer service, account management, inside sales, or order management within a manufacturing environment.
Experience working with ERP systems (Syspro preferred).
Strong Microsoft Office proficiency, particularly Excel.
Excellent verbal and written communication skills.
Strong organizational and time management skills.
Ability to prioritize multiple projects while meeting deadlines.
Demonstrated problem-solving and customer relationship management skills.
Bachelor's degree in Business, Supply Chain Management, or related discipline (preferred).
Experience supporting OEM or industrial manufacturing customers (preferred).
Experience with forecasting and production planning (preferred).
Familiarity with export documentation and international shipping requirements (preferred).

Benefits

Comp & perks

Remote eligible, but preference given to candidates located near one of our facilities (Raynham, MA; Houston, TX; Newark, NY)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceaccount managementorder managementERP systemsforecastingproduction planningexport documentationinternational shipping

Soft Skills

verbal communicationwritten communicationorganizational skillstime managementproblem-solvingcustomer relationship managementprioritization

Certifications

Associate's degreeBachelor's degree