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EEOC

ServiceNow Program Manager – Lead

EEOC

ServiceNow Program Manager overseeing program implementations for Federal Government clients. Designing, implementing, and cultivating impactful programs to ensure success while managing client expectations.

Posted 6/16/2026full-timeMcLean • Maryland, Virginia • 🇺🇸 United StatesSenior💰 $99,000 - $225,000 per yearWebsite

Tech Stack

Tools & technologies
ServiceNowTypeScript

About the role

Key responsibilities & impact
  • Design, implement, and maintain impactful programs for Federal Government clients
  • Organize and coordinate program objectives
  • Guide team in navigating requirements, budget constraints, and staffing challenges
  • Identify opportunities to grow the business by supporting client’s mission
  • Facilitate change and create impact through program management methodologies

Requirements

What you’ll need
  • 5+ years of experience in the management of ServiceNow programs
  • Experience writing reports for executive leadership
  • Experience managing federal contracts
  • Experience with integrated project schedules and critical path management
  • Experience developing and implementing complex contract program initiatives and change control processes, and managing technical requirements
  • Ability to review and comprehend Service Level Agreements and requirements documents
  • Ability to analyze the performance of IT services using metric analysis tools
  • TS/SCI clearance with a polygraph
  • HS diploma or GED

Benefits

Comp & perks
  • Health, life, disability, financial, and retirement benefits
  • Paid leave
  • Professional development
  • Tuition assistance
  • Work-life programs
  • Dependent care
  • Recognition awards program

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ServiceNowprogram managementreport writingcritical path managementcontract program initiativeschange control processesmetric analysis
Soft Skills
organizational skillsleadershipcommunicationproblem-solving
Certifications
TS/SCI clearancepolygraph