Technical Support Specialist

EEOC

Technical Support Specialist providing IT support and troubleshooting for Army operations. Collaborating with cybersecurity and engineering teams to ensure system readiness and compliance.

Posted 6/13/2026full-timeArlington • Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $53,000 - $108,000 per yearWebsite

Tech Stack

Tools & technologies

Cyber SecurityDNSTCP/IPTypeScript

About the role

Key responsibilities & impact

Deliver reliable, secure, and high-quality IT services for the Army
Provide frontline technical support for warfighters
Assist with operational exercises, troubleshooting, and system maintenance
Collaborate with cybersecurity, network, and engineering partners

Requirements

What you’ll need

2+ years of experience providing Tier I or II IT support in an enterprise or DoW environment
Experience troubleshooting Windows operating systems and common enterprise applications
Experience with Active Directory user and group administration
Experience maintaining ticketing workflows and document actions clearly for audit and compliance
Knowledge of networking fundamentals, including DNS, DHCP, and TCP/IP
Ability to resolve hardware and software issues with minimal oversight
Ability to troubleshoot hardware, software, and network issues
TS/SCI clearance
Security+ CE, SSCP, CCNA-Security, or GSEC Certification

Benefits

Comp & perks

Health, life, disability, financial, and retirement benefits
Paid leave
Professional development
Tuition assistance
Work-life programs
Dependent care
Recognition awards for exceptional performance

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Tier I IT supportTier II IT supportWindows operating systemsActive Directoryticketing workflowsnetworking fundamentalsDNSDHCPTCP/IPtroubleshooting

Soft Skills

collaborationproblem-solvingcommunicationattention to detailindependence

Certifications

TS/SCI clearanceSecurity+ CESSCPCCNA-SecurityGSEC Certification