ServiceNow Product Owner

EEOC

ServiceNow Product Owner leading definition, development, and implementation of ServiceNow solutions in a dynamic ITSM environment. Bridging gaps between stakeholders and technical teams.

Posted 5/27/2026full-timeReston • District of Columbia, Maryland, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $77,600 - $176,000 per yearWebsite

Tech Stack

Tools & technologies

ITSMServiceNowTypeScript

About the role

Key responsibilities & impact

Lead the definition, development, and implementation of ServiceNow solutions in a dynamic, agile IT Service Management (ITSM) environment
Bridge the gap between mission stakeholders and technical teams, ensuring the ServiceNow platform evolves to meet operational needs while promoting enterprise-wide adoption through effective training, communication, and change management
Translate mission needs into actionable user stories and prioritized backlogs for the ServiceNow development team, ensuring alignment with organizational goals
Collaborate with internal customers, business process owners, and cross-functional teams to gather requirements, define success criteria, and continuously refine platform strategy
Work closely with developers, testers, and Scrum Masters in Agile ceremonies such as daily standups, sprint planning, reviews, and retrospectives to ensure timely delivery of features and enhancements
Support ServiceNow platform governance by enforcing standards, ensuring alignment with enterprise architecture, and maintaining configuration integrity
Develop and deliver user training, documentation, and internal communications to increase platform literacy and user adoption across the organization
Lead change management efforts associated with new ServiceNow releases or capability rollouts, minimizing disruption and maximizing value delivered
Monitor platform usage, gather user feedback, and analyze metrics to drive continuous improvement initiatives

Requirements

What you’ll need

3+ years of experience working in Agile or Scrum environments
3+ years of experience with client delivery, change management boards, product roadmaps, requirements design, and key-value metrics
Experience in a Product Owner or Business Analyst role, in ServiceNow platform development and operations
Experience leading training sessions or managing change initiatives
Experience with ITIL best practices
Knowledge of ServiceNow modules, including suites such as ITSM or ITOM
Ability to manage backlogs and work with development teams
Active TS/SCI clearance; willingness to take a polygraph exam
HS diploma or GED and 7+ years of experience supporting IT projects and activities, Associate’s degree and 5+ years of experience supporting IT projects and activities, or Bachelor’s degree and 3+ years of experience supporting IT projects and activities
Ability to obtain a DoD 8570.01-M Information Assurance Technician (IAT) Level II Certification such as Security+ CE, CCNA-Security, GSEC, SSCP, CySA+, GICSP, or CND Certification within 30 days of start date

Benefits

Comp & perks

health, life, disability, financial, and retirement benefits
paid leave
professional development
tuition assistance
work-life programs
dependent care
recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNowAgileScrumITILrequirements designchange managementbacklog managementuser trainingproduct roadmapskey-value metrics

Soft Skills

communicationcollaborationleadershipchange managementtrainingproblem-solvinguser feedback analysiscontinuous improvementorganizational alignmentstakeholder engagement

Certifications

TS/SCI clearanceDoD 8570.01-M IAT Level II CertificationSecurity+ CECCNA-SecurityGSECSSCPCySA+GICSPCND Certification