Senior Systems Engineer, CMDB – ServiceNow

EEOC

. Define and manage the scope of configuration items (CIs) to be identified and controlled, ensure agreement on naming conventions, and establish configuration item baselines .

Posted 5/5/2026full-timeScottsdale • Arizona, California, Illinois, New York • 🇺🇸 United StatesSenior💰 $106,000 - $156,000 per yearWebsite

Tech Stack

Tools & technologies

ITSMLinux

About the role

Key responsibilities & impact

Define and manage the scope of configuration items (CIs) to be identified and controlled, ensure agreement on naming conventions, and establish configuration item baselines
Maintain the overall integrity and accuracy of the CMDB including CI status information, central libraries, tools, common codes, and data
Identify, accept, and record the receipt of new and updated CIs to be maintained in the CMDB and the relationships between them
Verify changes to CI data are documented in an approved record and that the CMDB is updated once a change is implemented
Evaluate and approve discovered CI data for accuracy and update discovery tools with new or updated CI data as needed
Schedule and execute ongoing CMDB reconciliations and analyses to ensure CI data integrity and accuracy against discovery data and physical asset inventories; document any resulting corrective actions
Assist with internal/external audit and regulatory compliance activities related to Configuration Management and the CMDB
Design, develop, and produce reports on CMDB data, including management reports, impact analysis reports, and configuration status reports
Support, propose and design the integration points with other key processes including Change Management, Incident and Problem Management, Infrastructure and Network Administration, etc.
Monitor and measure Configuration Management process performance against defined KPIs and metrics
Support the company’s commitment to protect the integrity and confidentiality of systems and data

Requirements

What you’ll need

Education and/or experience typically obtained through the completion of a Bachelor's degree Management Information Systems, Computer Science or related fields.
5 or more years experience in Configuration Management, IT Service Management, Systems Administration, or related fields
3 or more years experience in managing configuration items and an enterprise CMDB in a high security environment
Experience implementing and maintaining a multi-source CMDB
Basic knowledge of common IT platforms and technologies (i.e. Windows, Linux, Virtualization, Networking, Telecom, leading Business Applications)
Proven experience in managing configuration items and an enterprise CMDB in a high security environment
Skillset and/or knowledge of leading CMDB, discovery, and IT Service Management toolsets
Understanding of common audit, compliance, and regulatory standards related to Configuration Management and CIs
Ability to work effectively as part of a team and communicate risk as it relates to the business.
Proven analytical skills, ability to prioritize multiple projects and ability to work with minimal supervision are required.
Strong oral and written communication skills, effective data analysis skills, and demonstrated ability to work collectively in planning and implementing change.
Willingness to learn new technologies and maintain industry knowledge.

Benefits

Comp & perks

Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
12 weeks of Paid Parental Leave
Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Configuration ManagementCMDBData AnalysisImpact AnalysisChange ManagementIncident ManagementProblem ManagementIT Service ManagementMulti-source CMDBConfiguration Item Management

Soft Skills

Analytical SkillsTeamworkCommunication SkillsPrioritizationMinimal SupervisionPlanningImplementationRisk CommunicationWillingness to LearnCollaboration