Embed ITAM controls within procurement, provisioning, deployment, transfer, and retirement workflows.
Monitor adherence to lifecycle processes and intervene when deviations occur.
Conduct recurring operational control reviews to ensure asset traceability and policy compliance.
Ensure lifecycle transactions are accurately reflected in ITAM and CMDB systems.
Partner with CMDB and platform owners to define and enforce data quality standards for configuration items (CIs).
Establish reconciliation routines between asset records and corresponding CIs.
Monitor and remediate data integrity issues including duplicate records, orphaned CIs, incomplete attributes, and ownership gaps.
Define control checkpoints to ensure asset and CI records remain synchronized throughout the lifecycle.
Validate correct CI class usage, service relationships, and ownership mappings within ServiceNow.
Collaborate with Service Owners and ServiceNow platform teams to maintain accurate service-to-asset relationships.
Support initiatives that improve service visibility, impact analysis accuracy, and operational resilience through clean service data.
Translate enterprise ITAM and CMDB governance policies into operational procedures and job aids.
Enforce standards across hardware, infrastructure assets, and end-user devices.
Partner with operational leaders to remediate control gaps and institutionalize corrective actions.
Oversee accuracy of ITAM and CMDB data across platforms (e.g., ServiceNow HAM and CMDB).
Establish reconciliation between procurement systems, financial records, discovery tools, and asset repositories.
Drive data quality initiatives to improve lifecycle transparency and service reliability.
Support internal and external audits by providing evidence of asset lifecycle controls and CMDB data governance practices.
Maintain documentation of control procedures and remediation tracking.
Address audit findings related to asset accountability, configuration integrity, or service model compliance.
Define and monitor KPIs including: Inventory and CI accuracy rates, Asset-to-CI reconciliation rates, CSDM alignment compliance, Data completeness and ownership coverage, Lifecycle transaction timeliness.
Provide recurring governance reporting to IT and platform leadership.
Identify systemic control weaknesses and implement sustainable process improvements.
Work closely with IT Operations, Infrastructure, Client Computing, ServiceNow Platform Teams, Service Owners, Procurement, and Finance.
Serve as escalation point for asset and CMDB governance issues.
Promote accountability for data ownership and lifecycle accuracy across operational teams.

Requirements

Bachelor’s degree in information technology, Business Administration, or related field (or equivalent work experience).
5+ years of experience in IT Asset Management, CMDB governance, IT Operations, or related disciplines.
Experience embedding governance controls into operational workflows.
Strong understanding of end-to-end asset lifecycle management.
Hands-on experience with ServiceNow ITAM and CMDB data models.
Working knowledge of the Common Service Data Model (CSDM) framework and service mapping principles.
Experience performing asset-to-CI reconciliation and data quality remediation.
Familiarity with ITIL and configuration management practices.
Experience supporting audits in regulated or control-driven environments.
Strong analytical skills with the ability to interpret operational and configuration data.
Ability to influence cross-functional teams without formal authority.

Benefits

Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
12 weeks of Paid Parental Leave
Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT Asset ManagementCMDB governanceend-to-end asset lifecycle managementdata quality remediationasset-to-CI reconciliationServiceNow ITAMServiceNow CMDBCommon Service Data Model (CSDM)configuration managementauditing

Soft Skills

analytical skillsinfluence cross-functional teamscollaborationproblem-solvingattention to detailcommunicationaccountabilityleadershiporganizational skillsprocess improvement

Certifications

Bachelor’s degree in information technologyBachelor’s degree in Business AdministrationITIL certification