EEOC

Senior Data Platform Support Engineer

EEOC

full-time

Posted on:

Location Type: Hybrid

Location: San FranciscoArizonaCaliforniaUnited States

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Salary

💰 $94,000 - $142,000 per year

Job Level

About the role

  • Serves as the primary owner and administrator for assigned data platforms.
  • Architects, configures, and maintains applications to align with business and technical requirements.
  • Establishes best practices for system administration, performance optimization, risk management, and security.
  • Maintains a platform road map and works with leadership to prioritize enhancements and upgrades.
  • Provides expert-level application and system support to internal teams and user communities.
  • Diagnoses, troubleshoots, and resolves complex application issues; escalates to infrastructure support or vendor teams as necessary.
  • Performs root cause analysis and implements preventative measures to ensure system reliability.
  • Maintains ownership of all assigned issues through resolution and documentation.
  • Designs and implements integrations between data platforms and other enterprise systems.
  • Evaluates and enhances system architecture to meet changing business needs.
  • Conducts performance monitoring and tuning, ensuring optimal uptime and resource utilization.
  • Defines and tracks KPIs, SLAs, and other operational metrics in collaboration with stakeholders.
  • Develops and deploys automation scripts and tools to improve efficiency and reduce manual workloads.
  • Leads or participates in automation and optimization projects across the data platform ecosystem.
  • Researches, evaluates, and recommends third-party applications that align with business objectives.
  • Ensures successful installation, validation, and documentation of vendor-provided upgrades and patches.
  • Monitors license usage, forecast needs, and manage compliance with licensing agreements.
  • Provides metrics and budget recommendations during annual planning cycles.
  • Develops and maintains comprehensive documentation, including policies, procedures, and configuration details.
  • Delivers user training sessions and promote best practices to drive adoption and proficiency.
  • Provides timely and accurate reporting on application of health, performance, and project status.
  • Manages projects involving new functionality, integrations, and process automation.
  • Supports the organization’s data security, privacy, and compliance initiatives.
  • Implements and maintains security standards, access controls, and audit readiness.
  • Ensures systems adhere to company policies and industry best practices.

Requirements

  • Education or experience typically obtained through completion of a bachelor’s degree in computer science, information systems, engineering, or related field.
  • 5-8 years of experience supporting enterprise applications, data platforms, or system integrations in a production environment.
  • Strong knowledge of SQL, data integration tools, APIs, scripting languages (Python, PowerShell, Bash), and automation frameworks.
  • Familiarity with cloud-based platforms (AWS, Azure, GCP) and related monitoring tools.
  • Experience with ETL/ELT pipelines, data governance frameworks, and data warehouse technologies preferred.
  • Experiencing managing Tableau and/or Cloudera infrastructure preferred.
  • Excellent problem-solving, communication, and collaboration skills.
  • Proven ability to manage multiple priorities and deliver solutions in a dynamic environment.
  • Strong analytical mindset with attention to detail and continuous improvement.
Benefits
  • Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
  • 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
  • Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
  • 12 weeks of Paid Parental Leave
  • Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLPythonPowerShellBashETLELTdata integrationautomation frameworksdata governancedata warehouse
Soft Skills
problem-solvingcommunicationcollaborationanalytical mindsetattention to detailcontinuous improvementability to manage multiple prioritiesdelivery of solutionsuser trainingbest practices promotion