EEOC

Director, Release & Reliability Engineering

EEOC

full-time

Posted on:

Location Type: Hybrid

Location: Scottsdale • Arizona • California • United States

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Salary

💰 $172,000 - $215,000 per year

Job Level

Lead

About the role

  • Responsible for leading the day to day operations, roadmap and management of assigned production platforms ensuring best practices, quality and service levels are achieved.
  • Provide exceptional leadership to a team of operations engineers and support analysts to develop a highly engaged, high performing team supporting a large, production Big Data environment.
  • Work with software engineering to plan work pipeline and align resource availability with forthcoming releases.
  • Provide input and non-functional requirements for new projects (technical requirements, constraints and resourcing needs).
  • Monitor and adjust service level objectives for all managed applications to ensure external SLAs are met.
  • Create a rolling resource forecasts (including skill needs) and manage against actual utilization, including identification of upcoming products and releases.
  • Manage 2nd and 3rd level technical and functional support teams for customer facing applications.
  • Manage an on-call support rotation and ensure 24/7 coverage.
  • Manage Incident and Problem management processes as they relate to this group.
  • Manage UAT and Performance testing functions.
  • Maintain & adapt Policies and Procedures as they apply to the function carried out by this team.
  • Participate in audits for all applications.
  • Serve as point of contact for risk identification and mitigation.
  • Ensure operational requirements are understood and incorporated in any new product design.
  • Ensure Disaster Recovery readiness within department and ensure that the compilation of testing results is produced for consumption by senior management, audit, and clients.
  • Support the company’s commitment to protect the integrity and confidentiality of systems and data.

Requirements

  • Education and/or experience typically obtained through completion of a Bachelor’s degree.
  • Typically 12 or more years of demonstrated experience in areas of development, service delivery and project management.
  • Demonstrated success or ability to retain highly engaged, high performing teams.
  • Highly effective problem solving and negotiation skills.
  • Ability to relate business needs to system capabilities and to fully understand the role of the systems and impacts to the business.
  • Ability to maintain strategic focus while addressing tactical issues.
  • Strong attention to detail and accuracy.
  • Ability to prioritize multiple initiatives and deliverables across the team.
  • Detailed understanding of company business and technology platform, customer interaction with the systems, and best practices for implementation and support.
  • Strong verbal and written communications skills.
  • Background and drug screen.
Benefits
  • Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
  • 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
  • Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
  • 12 weeks of Paid Parental Leave
  • Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
  • And SO much more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Big DataIncident ManagementProblem ManagementUATPerformance TestingService Level ObjectivesDisaster RecoveryResource ForecastingTechnical RequirementsProject Management
Soft Skills
LeadershipProblem SolvingNegotiationAttention to DetailStrategic FocusTactical Issue ManagementTeam EngagementCommunicationPrioritizationCollaboration