Lead ServiceNow Program Manager

EEOC

ServiceNow Program Manager managing complex initiatives for Federal Government clients. Designing impactful programs and facilitating change while overcoming challenges in program management.

Posted 4/14/2026full-timeMcLean • Maryland, Virginia • 🇺🇸 United StatesSenior💰 $99,000 - $225,000 per yearWebsite

Tech Stack

Tools & technologies

PMPServiceNow

About the role

Key responsibilities & impact

design, implement, and maintain impactful programs by guiding Federal Government clients toward successful and scalable ServiceNow implementations
organize and coordinate program objectives
lead a team navigating requirements, budget constraints, and staffing challenges
identify opportunities to grow the business by supporting client’s mission
broaden expertise in problem management, strategic planning, reviewing contracts, etc.
facilitate change and create impact while sharing knowledge and expertise of program management methodologies

Requirements

What you’ll need

8+ years of experience in management of ServiceNow programs
Experience writing reports for executive leadership
Experience managing Federal contracts
Experience with integrated project schedules and critical path management
Experience developing and using Work Breakdown Structures and Work Packages
Experience developing and implementing complex contract program initiatives, change control processes, and managing technical requirements
Ability to review and comprehend Service Level Agreements and requirements documents
Ability to analyze the performance of IT services using metric analysis tools
Bachelor's degree
Certified Project Management Professional (PMP) Certification

Benefits

Comp & perks

health, life, disability, financial, and retirement benefits
paid leave
professional development
tuition assistance
work-life programs
dependent care
recognition awards for exceptional performance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNowprogram managementreport writingcritical path managementWork Breakdown StructuresWork Packageschange control processesmetric analysis toolscontract managementIT service performance analysis

Soft Skills

leadershiporganizational skillscommunicationproblem managementstrategic planningfacilitationknowledge sharingclient supportteam coordinationbusiness growth

Certifications

Project Management Professional (PMP)Bachelor's degree