EEOC

Director, Professional Services – Accessibility and Localization

EEOC

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $140,000 - $175,000 per year

Job Level

Lead

About the role

  • Ensure cohesive and timely delivery of accessibility and localization professional services.
  • Support pre-sales activities by articulating company capabilities and differentiators to clients.
  • Collaborate with Sales and Pre-Sales to support accessibility and localization related customer requirements, proposals and RFP responses.
  • Oversee creation of project estimates, statements of work (SOWs) and project plans.
  • Provide subject matter expertise during complex implementations or escalations involving accessibility, translation and localization requirements.
  • Engage with clients to advise on accessibility strategy, risk mitigation, and best practices.
  • Partner with project teams to identify risks early and guide remediation strategies.
  • Work with the Document Accessibility Services (DAS) production teams on best practices.
  • Manage the building and delivery of training programs to upskill Professional Services teams and customers on accessibility and localization products and services.
  • Define and implement KPIs to measure maturity, compliance posture, delivery quality, and client impact.
  • Establish reporting mechanisms and executive dashboards to provide visibility into performance across engagements.
  • Conduct periodic maturity assessments and gap analyses to identify improvement opportunities.
  • Drive remediation strategies and continuous improvement initiatives informed by data and performance insights.
  • Partner with Product, Development, Sales, and Customer Support teams to ensure cohesive integrations meeting customer expectations.
  • Provide guidance in SAF-Tech and DAS SAFe-Tech meetings as required.
  • Serve as a trusted advisor to customers on accessibility best practices within implementations and service engagements.
  • Represent the organization in accessibility forums, industry groups, and customer advisory sessions.
  • Championing the voice of customers with accessibility needs, ensuring their feedback informs service methodologies and product enhancements

Requirements

  • 10+ years of progressive leadership experience in accessibility, digital compliance, Professional Services, or related field.
  • Deep knowledge of accessibility standards and regulatory frameworks (WCAG, ADA, Section 508).
  • Demonstrated experience building and scaling governance frameworks and operational standards.
  • Strong analytical capabilities with experience defining and tracking KPIs.
  • Executive-level communication and stakeholder management skills.
  • Experience in enterprise software implementation and consulting environments.
  • Experience in SaaS, enterprise software, or digital transformation services.
  • Experience in enterprise transactional document delivery and Customer Communications Management (CCM) environments
  • Accessibility certifications such as CPACC, WAS, or CPWA.
  • Background in inclusive design, human-centered design, or user research.
  • Experience working directly with customers on accessibility requirements or audits.
Benefits
  • Be part of a growing company and team.
  • Competitive salary (Commensurate with experience and position and eligible commission) Note: The posted salary range is base pay only.
  • Excellent benefits
  • Medical
  • Dental
  • Vision
  • Short Term Disability
  • Long Term Disability
  • Group and Voluntary Life
  • Sick Time Pay
  • Vacation Pay
  • Holiday Pay
  • Be part of a rapidly growing software company
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
accessibility standardsregulatory frameworksWCAGADASection 508governance frameworksKPI trackingenterprise software implementationCustomer Communications Managementinclusive design
Soft Skills
leadershipanalytical capabilitiesexecutive-level communicationstakeholder managementrisk mitigationcollaborationadvisory skillscontinuous improvementtraining program developmentcustomer engagement
Certifications
CPACCWASCPWA