Senior ATM Technical Services Analyst
EEOC
full-time
Posted on:
Location Type: Remote
Location: Pennsylvania • United States
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Salary
💰 $24 - $40 per hour
Job Level
Tech Stack
About the role
- Monitor the ATM network across the company using electronic monitoring tools
- Troubleshoot issues for solutions in a call center environment
- Provide technical and hardware assistance
- Oversee implementation of upgrades and new system capabilities
- Manage and resolve escalated software and hardware issues
- Train new employees and guide team members
- Act as first point of contact for ATM hardware and technical assistance
- Document and track interactions using ITSM
Requirements
- Bachelor's Degree or the equivalent experience in computer science, Information Science, Business Administration, or related field
- 5 or more years ATM management and banking experience
- 1 or more years business process analysis and software support, collection, and writing business and functional requirements in support of technology investment, preferably within the financial services sector
- ITIL knowledge or certification preferred
Benefits
- medical plans with prescription drug coverage
- flexible spending account or health savings account depending on the medical plan chosen
- dental and vision insurance
- life insurance
- 401(k) program with employer match and Employee Stock Purchase Plan
- paid time off programs including holiday pay and paid volunteer time
- disability insurance coverage and maternity and parental leave
- adoption assistance
- educational assistance
- robust wellness program with financial incentives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ATM managementbusiness process analysissoftware supporttechnical assistancehardware assistancetroubleshootingsystem upgradesdocumentationITSM
Soft Skills
trainingteam guidancecommunicationproblem-solvingescalation management
Certifications
ITIL