EEOC

Senior Director, Engineering – Commerce

EEOC

full-time

Posted on:

Location Type: Hybrid

Location: New York City • California, Illinois, New York • 🇺🇸 United States

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Salary

💰 $206,000 - $275,000 per year

Job Level

Senior

Tech Stack

GrafanaSDLCSplunk

About the role

  • Builds, Mentors, Coaches and directs a highly performing team of Managers and Individual Contributors in Quality Engineering, SRE and Release Engineers.
  • Actively contributes toward the vision, organization, and strategic leadership of the Software Engineering department.
  • Provides resource management to the team by participating in the hiring process, coordinating project assignments, documenting, and executing annual performance evaluations.
  • Creates, owns and executes long term End to End Quality Engineering within SDLC.
  • Provides status report on Engineering Excellence and Quality to keep executive-level management informed of department progress and problems.
  • Develops a strong network with external customers and other executives, creates executive presence within strategic organizations, and represents the company in the industry.
  • Holds teams accountable to the defined QoS metrics.
  • Ensures there is a strong and robust risk management culture, with supporting testing for proactive identification of risks and issues.
  • Responsible for aligning strategic direction of the team with IT and Early Warning’s strategic goals.

Requirements

  • Education and experience typically obtained through completion of a bachelor’s degree in computer science, Technology, or related field.
  • 15 or more years of experience in progressive technology organizations, including at least 10 years of leadership experience.
  • Demonstrated experience running a high performing SRE and/or QA team in a fast-paced, mission critical production environment.
  • Demonstrated success developing and retaining highly engaged, high performing teams and aligning talent to meet business needs.
  • Demonstrated experience establishing and leading a 24X7 on-call team.
  • Demonstrated experience establishing and leading on-call rotations in engineering and hardware support teams with primary, secondary and tertiary schedules and relevant training.
  • Experience with industry standard tools such as Splunk, Zabbix, Grafana, Pager Duty, App Dynamics etc.
  • Attention to detail and the ability to set expectations and hold myriad teams accountable to quality metrics are also must-have skills.
  • Highly effective interpersonal and communication skills with executive presence.
  • Influential leader of change and innovative solutions.
  • Demonstrated ability to mentor and energize people showcasing technical and leadership skills.
  • Ability to effectively influence and interact with leaders across the organization including executives.
  • Ability to think strategically and translate strategies into business plans which integrate across functions.
  • Effective direct and indirect leadership skills, strong prioritization and delegation skills.
  • Strong problem solving and planning skills with attention to detail and track record of on-time delivery.
  • Previous experience with P&L / budgets and annual financial planning.
  • Exceptional communication and presentation skills.
Benefits
  • Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
  • 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
  • Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
  • 12 weeks of Paid Parental Leave
  • Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Quality EngineeringSRERelease EngineeringSDLCon-call team managementrisk managementperformance evaluationsP&L managementfinancial planning
Soft skills
mentoringcoachingleadershipinterpersonal skillscommunication skillsinfluential leadershipstrategic thinkingproblem solvingplanningprioritization