Customer Success Manager

eDynamic Learning

Customer Success Manager focusing on Learning Blade/Ready for Industry, providing support and professional development remotely. Engaging with end users to enhance product usage and education resources across states.

Posted 5/14/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Provide customer service to end users of the platforms
Respond to customer emails, phone calls, and other communications from end users
Attend and present at National and State conferences
Increase growth in product usage across the assigned state(s)
Build and maintain relationships with end users
Schedule and deliver professional development sessions with end users and prospective clients
Document and maintain records of activities and communications with end users
Build and execute strategic plans to enhance and maintain efforts on a statewide basis
Build partnerships with related organizations such as ACTE, NSTA, and other STEM/Workforce Development organizations
Assist in preparing semi-annual progress reports to major customers

Requirements

What you’ll need

Minimum 2 years of Customer Success experience
Excellent writing and communication skills
Experienced presenter with dynamic presentation skills
Minimum 2 years of experience using a CRM, preferred
Proficient with office applications such as Google Apps, Zoom, and Microsoft Office
Experience in teaching, counseling, education management in K-12 education, or workforce development
Overall knowledge in STEM, computer science education, or workforce development, preferred
Applicable college or post-secondary credential or teaching certificate

Benefits

Comp & perks

Annual Bonus
Professional development

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer SuccessCRMpresentation skillsteachingcounselingeducation managementSTEM educationcomputer science educationworkforce development

Soft Skills

customer servicewriting skillscommunication skillsrelationship buildingprofessional developmentstrategic planning

Certifications

teaching certificatecollege credential