edX

Operations Intern

edX

internship

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $15 per hour

Job Level

Entry Level

About the role

  • Support in setting up student logistics of calendars, team Google Drive folders and materials, and forms
  • Check Zoom reports and record classroom attendance
  • Review course feedback, student weekly surveys, and staff surveys to identify ways to improve – both in real-time and for future sessions – and to refine how we coach teams and companies and deliver actionable reports
  • Manage mentor network: Ensure teams are properly supported by mentor network through setting up and facilitating mock board and/or mentor meetings
  • Monitor the course platform for student submissions and ensure follow up with students as needed in a timely basis
  • Manage Fillout to support daily operations and submit a report of students who are “at-risk” to the Student Experience Lead daily
  • Submit daily warning, probation, and removal lists of students to the Program Manager
  • Manage Demo Day planning and day-of logistics
  • Provide live technical support as needed for our platforms including but not limited to Zoom, Google Suite, and assignment submissions via Google Classroom
  • Additional support as needed

Requirements

  • Problem-solving skills & initiative to think through ambiguous scenarios
  • Ability to work remotely on both team and independent projects
  • Strong verbal and written communication and interpersonal skills
  • Good detail, organization, and ability to manage multiple tasks at once within established deadlines
  • Expertise in using standard office software and communication tools for effective coordination and documentation
  • Eagerness to master new softwares and technologies
  • Experience working with Google Suite, Airtable, and LMS are a plus
  • Flexible and collaborative team player adept at providing comprehensive support across diverse roles
  • Reliable high-speed internet connection and access to a personal laptop
  • Must successfully pass a background check
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
problem-solvinginitiativeverbal communicationwritten communicationinterpersonal skillsdetail orientationorganizationtask managementflexibilitycollaboration