Edwards Lifesciences

Help Desk Support

Edwards Lifesciences

full-time

Posted on:

Location Type: Hybrid

Location: Caesarea • 🇮🇱 Israel

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Job Level

Mid-LevelSenior

Tech Stack

ITSM

About the role

  • Provide on-site IT support for all issues related End-User Technologies, including Hardware and Software issues on End-User devices
  • Onboard and Offboard employees, follows procedures and guidelines, and maintains compliance in our environment
  • Troubleshoot and repair hardware and/or software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 2/3)
  • Procure, Configure and manage customer workstation, portable computing devices and peripherals (Following defined procurement, imaging and deployment processes)
  • Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment and other IT related hardware (ex. A/V support, Lab support and production line support if applicable for your region)
  • Participate in global projects like Hardware Asset Management, Identification of personas, Lifecycle upgrades and others
  • Document problem resolution and contribute to knowledge management, and provides training to other colleagues to distribute the knowledge
  • Coordinate activities with third party vendors as needed (Equipment support and Warranty, Project Needs, Vendor relations / feedback, etc.)

Requirements

  • Associate's Degree or equivalent IT technical certifications
  • 4 years of proven experience in IT support role as a Desktop Support or IT Service Desk Tier 2
  • Ability to manage users and PC's using Active Directory
  • Customer Experience Excellence
  • Proficient in Microsoft Suite of applications (Windows Server, Windows 11, Office 365)
  • Ability to perform IT hardware and software diagnostics and repairs (laptops, desktop, mobile computing devices, peripherals, IP Phones, handheld scanners, etc.)
  • Effective use of ITSM Tools, Reports and metrics
  • Effective cable management skills to maintain organized work stations and data closets
  • Experience with platforms and applications (e.g, Microsoft Edge, Active Directory, Entra, Virtual Private Network (VPN), MobilePASS (one-time password software authentication solution for VPN access))
  • Relevant Certifications: CompTIA A+, ITIL Service Management
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT supporthardware diagnosticssoftware diagnosticsrepairActive DirectoryITSM toolscable managementMicrosoft SuiteWindows ServerOffice 365
Soft skills
customer experience excellenceproblem resolutionknowledge managementtrainingvendor relations
Certifications
Associate's DegreeCompTIA A+ITIL Service Management