Mandatory Internship – Customer Service

Edurino | We are hiring!

Customer Service intern enhancing customer experience in DACH and UK for a growing EdTech startup. Responsible for customer inquiries, process optimization, and collaboration with product development.

Posted 5/22/2026internshipRemote • 🇩🇪 GermanyEntry Level💰 €800 per monthWebsite

About the role

Key responsibilities & impact

Customer Happiness: You will be the primary point of contact for our customers in the DACH region and the UK, handling inquiries via email and social media with competence and warmth.
Returns & Payments: You will process returns and payment-related cases and respond to customer feedback on review platforms.
Process Optimization: You will gain deep insight into the Customer Service operations of an internationally growing startup and help us make support processes more efficient.
Scaling: You will actively support the international growth of an innovative EdTech product for children.
Cross-functional Collaboration: You will work closely with the rest of the team, filter customer feedback, and pass key insights directly to product development.

Requirements

What you’ll need

You are a currently enrolled student and want to complete your mandatory internship with us for a minimum of 20 weeks (ideally August–December or September–January).
You are eager to gain first practical experience in a fast-growing startup.
You have excellent interpersonal skills and communicate confidently in German and English.
You are an organized, efficient team player with strong attention to detail and a structured work style.
You have a proactive, hands-on mentality — you enjoy working in an agile environment and value short decision-making paths.

Benefits

Comp & perks

Flexibility: You can work fully remotely from home or join us at our office in Munich.
Steep learning curve: First-hand exposure to an ambitious, growing EdTech company.
Team spirit: A motivated, humorous, and dynamic team that shapes the future of learning together.
We will of course invite you to our team events in Munich — we cover hotel and travel expenses.
Childcare (KITA) subsidy
Bike leasing (JobRad)
Company pension scheme
Access to exclusive employee discounts.

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Applicant Tracking System Keywords

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Soft Skills

interpersonal skillscommunicationattention to detailorganizational skillsteam playerproactive mentalityhands-on mentalitystructured work style