Eduphoria! Inc.

IT Support

• Respond to and manage internal IT support tickets in a timely and professional manner by troubleshooting hardware, software, networking, and access issues
• Support both macOS and Windows environments by troubleshooting laptops, peripherals, and operating systems
• Assist employees with connectivity and access issues related to Harmony SASE VPN
• Deploy, maintain, and support company-issued laptops and IT equipment
• Manage employee endpoints using Mosyle for macOS devices and Microsoft Intune for Windows devices
• Maintain endpoint compliance standards including software updates, patching, security configurations, and device inventory management
• Coordinate hardware purchasing and lifecycle management for company-standard devices including Lenovo ThinkPads and Apple Laptops
• Replace aging or damaged equipment and securely wipe retired devices before reassignment or employee retention
• Create, manage, and deactivate employee accounts in Microsoft Azure Entra ID while monitoring the sync to Google Workspace
• Support onboarding and offboarding activities including account provisioning, permissions management, and device setup
• Maintain and support systems integrated with Azure Entra ID while assisting with management of non-SSO integrated platforms
• Work closely with the Security Manager and IT Systems Administrator to ensure IT security policies and standards are followed
• Support endpoint security initiatives and access control processes
• Maintain accurate documentation for IT processes, endpoint configurations, onboarding/offboarding procedures, and inventory management
• Identify opportunities to improve operational efficiency and automate repetitive IT tasks
• Help maintain a consistent and reliable remote employee technology experience
• Improve employee productivity through responsive and effective IT support
• Ensure company endpoints and identity systems remain secure, compliant, and well maintained
• Support reliable access to company systems and cloud resources for a fully remote workforce
• Contribute to a positive employee experience through efficient onboarding, support, and equipment management
• Collaborate with employees across all departments to resolve technical issues and improve IT operations
• Communicate technical information clearly to both technical and non-technical users
• Escalate unresolved technical or operational issues appropriately and effectively

IT Specialist