edunext

Support Analyst

edunext

contract

Posted on:

Location Type: Remote

Location: United States

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About the role

  • First-level (L1) support and organized triage of requests
  • Ensure resolution of recurring operational requests
  • Logging and tracking of tickets
  • Adherence to SLAs
  • Clear communication with clients and internal teams

Requirements

  • 1–3 years of technical support experience
  • Experience in customer support
  • Clear communication skills
  • Organized and able to provide prompt support
Benefits
  • Remote work
  • Contractor engagement (PJ / company-based contract)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
clear communicationorganizedprompt support