Education Perfect

Head of Content Delivery

Education Perfect

full-time

Posted on:

Origin:  • 🇳🇿 New Zealand

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Job Level

Lead

About the role

  • Lead the content delivery team across ANZ and Canada, fostering engagement, capability and positive culture
  • Collaborate with Content Product Managers to plan and deliver the content roadmap, including forecasting and resourcing
  • Oversee the entire delivery pipeline, from scheduling and workflow design through to publishing and distribution
  • Manage the content delivery budget, ensuring accurate forecasting, cost optimisation and reporting
  • Use data and analytics to monitor KPIs, identify bottlenecks and implement continuous improvements
  • Champion the adoption of innovative tools and processes (AI, automation, dashboards, workflow systems) to reduce manual effort and scale delivery
  • Establish agile frameworks that allow prioritisation of high value work and enable rapid pivots in response to market or customer needs
  • Ensure rigorous QA processes are in place, including AI assisted checks, accessibility compliance and adherence to copyright and data privacy standards
  • Act as a key contact for stakeholders, maintaining clear communication and alignment across product, marketing, customer success and sales teams
  • Provide input into technical aspects of content creation tools and collaborate with cross-functional teams to improve authoring processes

Requirements

  • Strong leadership skills and ability to lead and motivate a team of internal staff and external contractors to achieve results and deliver projects on time
  • Ability to line and performance manage a team to ensure they are highly engaged and driving a positive team culture
  • A commercial mindset and experience planning and managing the delivery of content projects that require cross functional teams
  • Ability to communicate effectively and maintain professional relationships
  • Strong technical acumen to design and implement efficient, fit for purpose delivery systems that empower the team to work smarter and more effectively
  • Strong understanding of change management frameworks and a proven track record of successfully leading teams through transformation
  • Willingness to multitask and switch between different content priorities as required
  • A team player who can collaborate within a cross-functional environment
  • A continuous improvement mindset, always looking for opportunities to improve ways of working
  • Highly adaptable and agile approach, with the ability to promote the delivery of quality projects