Lead the content delivery team across ANZ and Canada, fostering engagement, capability and positive culture
Collaborate with Content Product Managers to plan and deliver the content roadmap, including forecasting and resourcing
Oversee the entire delivery pipeline, from scheduling and workflow design through to publishing and distribution
Manage the content delivery budget, ensuring accurate forecasting, cost optimisation and reporting
Use data and analytics to monitor KPIs, identify bottlenecks and implement continuous improvements
Champion the adoption of innovative tools and processes (AI, automation, dashboards, workflow systems) to reduce manual effort and scale delivery
Establish agile frameworks that allow prioritisation of high value work and enable rapid pivots in response to market or customer needs
Ensure rigorous QA processes are in place, including AI assisted checks, accessibility compliance and adherence to copyright and data privacy standards
Act as a key contact for stakeholders, maintaining clear communication and alignment across product, marketing, customer success and sales teams
Provide input into technical aspects of content creation tools and collaborate with cross-functional teams to improve authoring processes
Requirements
Strong leadership skills and ability to lead and motivate a team of internal staff and external contractors to achieve results and deliver projects on time
Ability to line and performance manage a team to ensure they are highly engaged and driving a positive team culture
A commercial mindset and experience planning and managing the delivery of content projects that require cross functional teams
Ability to communicate effectively and maintain professional relationships
Strong technical acumen to design and implement efficient, fit for purpose delivery systems that empower the team to work smarter and more effectively
Strong understanding of change management frameworks and a proven track record of successfully leading teams through transformation
Willingness to multitask and switch between different content priorities as required
A team player who can collaborate within a cross-functional environment
A continuous improvement mindset, always looking for opportunities to improve ways of working
Highly adaptable and agile approach, with the ability to promote the delivery of quality projects