Director of Online Operations

Education Management, Inc. (dba Blue Cliff College)

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

About the role

  • Oversees online program operations and develops and improves processes for efficiency and scale
  • Increases student enrollment by monitoring and coordinating online program admissions, registration, and retention
  • Leads new online program launches, coordinating faculty and administrative offices to obtain market research and to develop curriculum maps, budget, and accreditation materials
  • Oversee term starts and finishes, tracking, analyzing, reporting, and resolving issues related to course development and revision, student orientations, enrollment, and student progress, advisement, and retention
  • Oversees operations to ensure compliance with college policies and regulatory standards

Requirements

  • Bachelors degree in business or related area; master's degree preferred
  • Five (5) years of progressively responsible experience in business analysis, operational analysis, process management or related area
  • A strong background in education including continuing education programs and developing and managing educational programming
  • Proficiency with online technology. Canvas a plus.
  • Knowledge of educational curriculum and programming with the ability to apply data analysis and evaluation techniques
  • Demonstrated expertise in the design and evaluation of curriculum services
  • Knowledge of how to formulate and articulate policies, procedures, expectations, and practices
  • High level of integrity and professionalism
  • Capacity and willingness to accept duties with initiative and resourcefulness
  • Strong analytical, problem-solving, mathematical/statistical, time management and organizational skills
  • Excellent communication and interpersonal telephone skills
  • Excellent oral and written communication skills
  • Proven track record of successful performance results and sales accountability.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business analysisoperational analysisprocess managementdata analysiscurriculum designcurriculum evaluationeducational programmingenrollment managementstudent retentionbudget development
Soft Skills
integrityprofessionalisminitiativeresourcefulnessanalytical skillsproblem-solvingtime managementorganizational skillscommunication skillsinterpersonal skills
Certifications
Bachelor's degreeMaster's degree