Customer Success Manager

EdSights

Customer Success Manager owning college and university relationships, renewals, and expansion for EdSights’ AI-powered student-success platform. Driving adoption, ROI, and partner advocacy remotely.

Posted 8/28/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and account management within B2B SaaS, with a strong focus on renewal cycles, expansion opportunities, and data-driven insights. Capable of building strategic relationships with stakeholders and delivering impactful presentations that align with institutional goals.

Highest-signal resume keywords

Customer Success ManagementB2B SaaS ExperienceRenewal Cycle OwnershipData Analysis and InsightsStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementRenewal NegotiationExpansion OpportunitiesRetention MetricsData AnalysisReporting and PresentationsStrategic Business ReviewsProduct AdoptionMessaging Framework DevelopmentForecasting

Soft Skills

Excellent Communication SkillsHigh Organizational SkillsProactive MindsetRelationship BuildingInfluencing Senior Stakeholders

Industry Keywords

Customer SuccessEdTechPartnership DevelopmentInstitutional GoalsStudent Success

About the role

Key responsibilities & impact

Own a portfolio of college and university partners as their trusted advisor
Serve as the primary point of contact and build multi-threaded relationships with stakeholders and decision-makers
Lead regular partner check-ins, strategic business reviews, and renewal conversations
Travel to partner campuses approximately once per quarter
Own the full renewal cycle from understanding partner needs through negotiation and close
Identify, qualify, and close expansion opportunities, partnering with Sales on larger or complex deals
Maintain accurate renewal forecasts and pipeline documentation
Drive product adoption and usage aligned with institutional goals
Develop partner-specific messaging frameworks tied to institutional calendars and objectives
Guide partners toward best practices and proven use cases
Analyze partner data to identify trends, risks, and opportunities
Create and deliver reports and presentations demonstrating usage, impact, and ROI
Represent partner needs internally and collaborate with Product and Engineering to improve the platform and experience
Collaborate with Sales, Product, and Marketing
Report to a Customer Success Director

Requirements

What you’ll need

3+ years of experience in customer success or account management in B2B SaaS
Demonstrated track record of owning and closing renewals and expansion within a book of business
Measurable impact on retention metrics
Strong commercial instincts, including deep discovery, revenue protection, partnership development, and expansion opportunities
Experience influencing senior or executive stakeholders
Excellent written, verbal, and presentation communication skills
Comfort working with data and translating insights into partner-facing narratives
High organizational skills managing multiple accounts, renewal cycles, and priorities
Proactive, ownership-oriented mindset with a bias toward action
Passion for education, student success, and EdSights' mission

Benefits

Comp & perks

Remote-friendly work
Unlimited PTO
Paid parental leave
Competitive compensation
New Apple hardware
401k matching
Strong health and wellness benefits
Mission-driven, high-growth startup environment
Values-driven, collaborative, inclusive, no-ego culture