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Product Specialist
EdiphiProduct Specialist at Ediphi leading customer implementations and supporting successful adoption of the platform. Work with building industry clients to transform their estimating processes in a remote role.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer implementation and training within the construction estimating industry, with a strong focus on building relationships and driving software adoption. Capable of managing timelines and collaborating across teams to enhance customer success and satisfaction.
Highest-signal resume keywords
Customer Implementation ManagementConstruction Estimating ExperienceTraining and Software AdoptionStrong Communication SkillsProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Construction EstimatingPreconstructionSoftware ImplementationCustomer TrainingProject Management
Soft Skills
Strong Attention to DetailCustomer-First MindsetHighly OrganizedSelf-MotivatedAdaptability
Tools & Technologies
Ediphi Platform
Industry Keywords
Customer SuccessChange ManagementFeedback CaptureRemote WorkCustomer Experience
About the role
Key responsibilities & impact- Learn the Ediphi platform to confidently guide and support customers.
- Lead customer implementations from kickoff through successful adoption.
- Build trusted customer relationships and understand each customer's estimating process to help them successfully adopt Ediphi.
- Deliver engaging training and guide customers through change with confidence.
- Manage implementation timelines, milestones, and customer expectations.
- Partner closely with Customer Success Managers to drive adoption and long-term customer success.
- Collaborate with Sales, Data and Support to deliver an exceptional customer experience.
- Track customer progress, capture feedback, and advocate for product improvements.
- Partner with the Makers team to test new features and provide product feedback.
- Travel to customer sites for implementations, training, and industry events (approximately 30%).
Requirements
What you’ll need- 3+ years of experience in construction estimating, preconstruction, or a related industry role.
- Strong communication skills with the ability to explain new concepts to a variety of audiences.
- Excellent problem-solving skills and a customer-first mindset.
- Highly organized with strong attention to detail and follow-through.
- Comfortable managing multiple priorities and adapting to changing customer needs.
- Self-motivated and able to work independently in a remote environment.
- Passion for learning new technology and helping customers adopt new ways of working.
- Experience training, implementing new software, or working directly with customers is a plus.
Benefits
Comp & perks- Remote working environment (U.S. based)
- Competitive salary and stock options
- Unlimited PTO (and we actually encourage you to use it)
- Health, dental, vision, and life insurance
- Parental leave
- A phenomenal, remote-first team that deeply cares about creating great products