Customer Success Analyst – Revenue
Edify Education
full-time
Posted on:
Location Type: Hybrid
Location: Rio de Janeiro • Brazil
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About the role
- Prospect, engage and build relationships
- Manage relationships with schools and maintaining organizations
- Identify upsell, cross-sell and retention opportunities
- Map churn risks and implement mitigation plans
- Strategic analysis of the customer portfolio
- Negotiate upsell and cross-sell agreements
- Present products and engagement reports
- Interface with internal teams to drive improvements and deliverables
- Support events and presentations showcasing expansion results
Requirements
- Strong time management skills
- Commercial/sales experience
- Experience working with targets/quotas
- Experience in consultative sales
- Availability to travel
- Portfolio analysis & management
- Ability to analyze the customer portfolio with a strategic perspective
- Data reading and interpretation skills
- Mapping churn risks and developing preventive action plans
- Experience with retention, upsell and cross-sell models
- Skill in presenting products, solutions and results to diverse audiences (coordinators, school leadership, maintainers)
- Relationship management experience with decision-makers and influencers (directors, maintainers, pedagogical coordinators)
- Close customer engagement at key moments: onboarding, expansion, renewals and events
Benefits
- Health plan 🩺
- Dental plan 🦷
- Meal/food allowance on the CAJU card 🥗
- Edify Online – continuous English learning platform 🌎
- Continuous learning: we promote a culture of ongoing development focused on both soft and hard skills 💻
- Birthday day off 🎂
- Childcare or nanny assistance 🍼
- Extended maternity leave (6 months) 🍼
- Extended paternity leave (20 days) 🍼
- Gympass 🏋🏾
- Life insurance 💓
- Flexible work arrangements 💻
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
portfolio analysisdata readingcustomer portfolio analysisretention modelsupsell modelscross-sell modelsconsultative salestarget management
Soft Skills
time managementrelationship managementstrategic analysisnegotiationpresentation skillscustomer engagementinterpersonal skills