Mid-level Customer Success Analyst
Edify Education
full-time
Posted on:
Location Type: Hybrid
Location: Rio de Janeiro • Brazil
Visit company websiteExplore more
About the role
- Prospect, inspire, and build relationships;
- Manage relationships with schools and school owners/administrators;
- Identify upsell, cross-sell, and retention opportunities;
- Map churn risks and implement mitigation actions;
- Perform strategic analysis of the customer portfolio;
- Negotiate upsell and cross-sell deals;
- Present products and engagement reports;
- Liaise with internal teams to drive improvements and deliverables;
- Support events and presentations of expansion results.
Requirements
- Strong time management skills;
- Commercial/sales experience;
- Experience working with targets/quotas;
- Experience in consultative selling;
- Availability to travel;
Benefits
- Health insurance 🩺
- Dental insurance 🦷
- Meal/food allowance on CAJU card 🥗
- Home office allowance on CAJU card 💻
- Edify Online - continuous English learning platform 🌎
- Continuous learning: We promote a culture of ongoing development focused on soft and hard skills 💻
- Birthday day off 🎂
- Childcare or babysitter assistance 🍼
- Extended maternity leave (6 months) 🍼
- Extended paternity leave (20 days) 🍼
- Gympass 🏋🏾
- Life insurance 💓
- Flexible work arrangements 💻
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
time managementrelationship buildingnegotiationstrategic analysisconsultative selling