Digital & Off-Premise Experience Manager

Edible Brands

Off-Premise Experience and Performance Manager overseeing digital channels for Edible Brands. Working across multiple brands to optimize third-party delivery strategies and partnerships.

Posted 5/30/2026full-timeAtlanta • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Develop and execute the end-to-end off-premise strategy for 700+ franchise locations spanning multipole brands within the portfolio, including, but not limited to, the Edible Arrangements and Roti locations.
Support existing and new 3P (third-party) delivery partner relationships, communication, and optimization strategies across a multi-brand portfolio. Examples include Uber Eats, DoorDash, Grubhub, and ezCater.
Liaison with Operations leads to ensuring highest reliability metrics for all off-premise third-party partners.
Collaborate with Innovation, Operations & Marketing teams to lead the optimization of 3P menus, pricing strategy, promotion strategy and profile merchandising.
Own KPIs for third-party relationships, presenting to senior leadership and spearheading recommendations and execution of optimizations to improve performance.
Providing weekly and monthly performance reporting, showcasing successful optimizations results and continued strategies for growth in off-premise third party sales.
Partner with eCommerce and Marketing leads to incorporate off-premise promotional opportunities into over-arching brand calendar.
Present eCommerce and Off Premise leadership with new revenue channel opportunities, product offerings, platform opportunities, and integration opportunities.
Work collaboratively with partners in Operations to ensure new channel offerings that will be fulfilled by franchisees stores have been clearly communicated to the franchise system, setting all parties up for success.

Requirements

What you’ll need

Hands-on experience growing eCommerce brands via third-party digital channels including, but not limited to UberEats, DoorDash, GrubHub, etc.
Demonstrated experience spearheading initiatives, presenting to senior leadership, and collaborating with cross-functional teams to achieve organizational goals.
Expertise in setting, monitoring, and achieving key performance indicators (KPIs) related to third-party relationships, with a focus on continuous improvement.
Can demonstrate the understanding of financial principles to present new revenue opportunities and ensure profitability of third-party channels.
Collaboration skills with cross-functional teams (Operations, Marketing, Customer Care) in sharing updates, assisting with system-wide changes or promotions, and ensuring smooth information flow.

Benefits

Comp & perks

Onsite work environment fostering collaboration and relationship building with peers, cross-functional partners and leadership.
The stability and resources of an industry-leading company successfully operating for 25 years, with the agility and innovation of a startup, allowing you to make a significant impact and shape our future.
Growth & Development – Each team member has a visible and immediate impact on the business, offering abundant opportunities for personal and professional growth as we scale in size and sophistication.
Healthcare plans that include health/dental/vision insurance, 401K Plan, company-paid life insurance and short-term disability, flexible spending account options and more.
Paid time off, including sick days & holidays to support work-life balance.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

eCommercethird-party digital channelskey performance indicators (KPIs)financial principlesperformance reportingmenu optimizationpricing strategypromotion strategyprofile merchandisingrevenue channel opportunities

Soft Skills

collaborationcommunicationleadershipinitiativecross-functional teamworkpresentation skillsorganizational skillsproblem-solvingstrategic thinkingrelationship management