Edia

Enterprise Customer Success Manager, CSM

Edia

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $180,000 - $240,000 per year

About the role

  • Develop and maintain trusted advisor relationships with key decision-makers and influencers across district leadership, administrators, and educators with a focus on high-value accounts.
  • Guide customers through best practices in AI-powered student success, ensuring they achieve measurable impact in areas such as MTSS, absenteeism reduction, and math proficiency.
  • Leverage deep knowledge of AI in education, the Edia platform, and K-12 challenges to help schools optimize their use of AI-driven insights.
  • Identify upsell and cross-sell opportunities that align with district priorities, ensuring expanded usage of Edia’s platform.
  • Implement proactive retention strategies, mitigating churn by addressing customer needs before they become pain points.
  • Act as the voice of the customer, collaborating with product and engineering teams to influence the roadmap with key feature requests and integrations.
  • Partner with customers to develop Joint Success Plans that align Edia’s AI capabilities with district goals, curriculum strategies, and intervention programs.

Requirements

  • Bachelor's or Master's degree in Business, Computer Science, or related field
  • 5+ years of experience in a customer success, management consulting, technology consulting, or consultative role within the technology (SaaS) industry
  • Proven ability to navigate complex enterprise sales environments with multiple priorities and stakeholders
  • Strong analytical and problem-solving skills, with the ability to identify trends and drive data-informed decisions
  • Exceptional communication and interpersonal skills, adept at building trust, fostering engagement, and influencing executive stakeholders
  • Demonstrated success in managing and expanding customer accounts, driving both gross dollar retention (GDR) and net dollar retention (NDR)
  • Experience implementing production technology solutions, driving change management, and evangelizing outcomes
  • Passion for K-12 education, improving student outcomes and supporting educators through innovative AI-driven solutions
  • Startup experience a plus, with the ability to thrive in fast-paced, high-growth environments
  • MBA preferred
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI in educationdata-informed decision makingcustomer success managementtechnology consultingchange managementproduction technology solutionsupsellingcross-sellingaccount managementK-12 education
Soft Skills
analytical skillsproblem-solving skillscommunication skillsinterpersonal skillstrust buildingengagement fosteringinfluencing skillscollaborationstrategic thinkingadaptability
Certifications
Bachelor's degreeMaster's degreeMBA