Centre Manager
EDGE
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇸🇬 Singapore
Visit company websiteJob Level
JuniorMid-Level
About the role
- Oversee the operations and performance of the online centre while ensuring a strong, consistent experience for students and parents
- Support the Teaching Team (Deployment, Timetabling, Relief Teaching)
- Perform a variety of administrative duties in support of the day-to-day operations
- Ensure the safety and appropriate behaviour of students at the centre
- Perform any other duties and responsibilities that support the online team
- Address and manage staff complaints, registration, withdrawal matters
- Handle staff enquiries, complaints and escalations
- Train and manage new staff in both customer support and ground operations
- Organise and conduct online open houses on weekends
- Ensure smooth running of online classes on Zoom (online student onboarding, troubleshooting technical issues)
- Deliver Top-Tier Customer Experience
- Attend to incoming phone/Whatsapp/email enquiries
- Proactively build, maintain and enhance relationships with students and parents over online platforms (WhatsApp)
- Provide professional sharing of curriculum and excellent customer service to prospective customers
- Ensure consistent communication with customer based on specific touch points
- Initiate and execute strategies to expand Online arm and grow student enrolment numbers
- Communicate with customers in ensuring prompt follow-up and closure for all enquiries and leads
- Coordinate with internal stakeholders (HR, Teaching Team) to optimise timetable to meet the demands of the curriculum and student enrolment
- Identify opportunities for process improvement and implement strategies targeting customer support and operations
- Actively collaborate within cross-functional teams to ensure seamless customer experience
- Plan, coordinate and execute projects related to customer support and operations
Requirements
- Proficient in Google Suite, Microsoft Office and technology in general
- Knowledge of and experience with Google Classroom, and Zoom would be an advantage
- Able to multi-task and adapt to a fast-paced and changing work environment, resilient under pressure
- A great problem-solver with quick reactions and is meticulous with details
- Possesses emotional maturity and have a great interpersonal skills with verbal and written English proficiency
- An accountable and responsible team-player, takes initiative and able to work with minimal supervision
- Able to portray oneself as an extension of the company - an English and Writing specialist through one’s attire and speech professionally
- Have at least 2-3 years of relevant working experience
- Exhibit leadership qualities
- Have some project management experience, will be an advantage
Benefits
- N/A 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementcustomer supportadministrative dutiesonline class managementprocess improvementproblem-solvingmulti-taskingdetail-orientedenrolment strategiestechnical troubleshooting
Soft skills
interpersonal skillsemotional maturityteam playerinitiativeadaptabilityleadership qualitiescommunication skillsresilience under pressureprofessionalismcustomer experience focus