Junior Process Analyst

Edge UOL

Process Analyst at Edge UOL focused on documenting business processes and implementing improvements. Collaborating with teams on process management and quality certifications.

Posted 7/10/2026full-timeSão Paulo • 🇧🇷 BrazilJuniorWebsite

About the role

Key responsibilities & impact

Map, document, and update business processes and procedures.
Serve as a point of contact to provide guidance and disseminate knowledge about business processes.
Develop and deliver training related to the area's processes.
Lead meetings to identify and implement process improvements.
Participate in internal and external audits, supporting ISO 9001, ISO 20000, and ISO 27001 certifications.
Gather and document requirements for implementing system improvements in Microsoft Dynamics CRM.
Drive prioritization of requests with partner teams and monitor improvement initiatives related to business processes.

Requirements

What you’ll need

Bachelor's degree completed or in progress in Information Technology, Business Administration, or related fields.
Knowledge of process mapping and documentation.
Knowledge of BPMN and Design Thinking.
Knowledge of demand management tools.
Knowledge of Microsoft Dynamics CRM.
ITIL 4 certification.
COBIT certification.
Knowledge of audits for ISO 9001, ISO 20000, and ISO 27001 standards.

Benefits

Comp & perks

Everyone is welcome 😊 — no distinction of gender, sexual orientation, ethnicity, culture, religion, disability, etc.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Process DocumentationDesign ThinkingDemand Management ToolsBusiness Process ImprovementRequirements Gathering

Soft Skills

Guidance ProvisionMeeting LeadershipCollaboration

Certifications

ITIL 4 CertificationCOBIT Certification