Edelman

Senior Account Supervisor, Crisis & Risk

Edelman

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $94,500 - $115,000 per year

Job Level

Senior

Tech Stack

Cyber Security

About the role

  • Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action; our culture thrives on boldness is possibility, empathy is progress, and curiosity is momentum.
  • At Edelman, we understand diversity, equity, inclusion and belonging (DEIB) transform our colleagues, our company, our clients, and our communities; we are pursuing an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging.
  • Edelman is seeking an experienced Senior Account Supervisor (SAS) with a strong digital skillset to join our growing group of crisis experts and practitioners; this role requires a keen understanding of the digital communications landscape and experience deploying strategies and tactics for reputation and crisis management.
  • Whether navigating emerging issues, leading real-time response, or preparing clients for the next potential threat, this team member brings both sharp instincts and a calm, collaborative presence to the table.
  • The individual must also be excited by the opportunity to grow as an account leader who can play an active role in strategically scaling our digital crisis offerings and integrated crisis capabilities; As a member of the U.S. Crisis & Risk team, they will also serve as a mentor to junior staff.

Requirements

  • Minimum of 5 years of relevant experience in Communications, Marketing and/or related fields
  • Strong interest in and exposure to crisis and reputation risk management, with a desire to grow expertise in this space
  • Proven track record of developing and executing digital communications strategies, particularly in crisis or reputational risk contexts
  • Understand the digital ecosystem and how various issues can arise, evolve, and escalate and be able to translate into strategies and action as needed
  • Demonstrated ability to lead integrated crisis response projects across owned, earned, social, and paid channels, including liaising with experts in paid media, SEO/GEO (Generative Engine Optimization), creative, social content development and website development
  • Familiarity with digital and social media listening and analytics tools i.e. Google Analytics, Brandwatch, Talkwalker, etc. and ability to turn insights into issues mitigation recommendations
  • Comfort with ambiguity and ability to pivot quickly based on evolving events or new information
  • Experience managing communications during sensitive, high-pressure issues — including legal matters, executive misconduct, cybersecurity breaches, or reputational attacks
  • Strong organizational, scheduling, and time/project management skills; possess the ability to meet multiple deadlines simultaneously
  • Must demonstrate excellent writing abilities
  • Experience presenting to and counseling senior clients, including legal teams and C-suite executives
  • Intellectually curious, looking to stay ahead of digital trends, platform updates and emerging risks
  • Collaborative, thriving in team environments and elevating others’ work
  • A bachelor’s degree or equivalent work experience