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About the role
Key responsibilities & impact- Deliver a world-class customer experience as a trusted advisor that achieves success in deployment, adoption, and value realization of EDB offerings.
- Create and implement individual Customer Success Plans by assessing, identifying, measuring, and defining customer goals and objectives using data analytics and customer knowledge
- Proactive management of customers to optimize account health, mitigate risk, and reduce churn
- Nurture accounts to identify opportunities for expansion and growth
- Utilize consultative motions to drive outcomes throughout the customer lifecycle
- Oversee and lead the coordination of EDB resources and escalate account issues for successful resolution
- Cultivate customer relationships to build strong advocates that generate insightful case studies and customer references
- Prepare and present Executive Business Reviews (EBRs) to show progress, value realization, and stakeholder management
- Consult with customers on benefits and value of EDB portfolio and related technologies
Requirements
What you’ll need- 5+ years of account management experience in Customer Success, Sales, Consulting, Customer Advocacy, or relevant experience
- Highly skilled experience in successfully managing multiple high value accounts and customers in a dynamic environment
- Establishes effective working relationships with stakeholders across functional areas and levels of a customer’s organization up to C-level executives
- Direct experience working with globally distributed and remote customer and internal teams
- Nurture and manage customer relationships to ensure high customer satisfaction that results in adoption, growth, retention, and references
- Strong professional presence; can effectively deliver presentations and demos, have clear communications and interpersonal skills
- Proactive and creative problem solving mindset
- Passionate and high empathy for customer experience
- Strong discipline in using CS Management tools to derive insights, and optimize account health
- Commitment to continuous learning and improvement
- Consistently contributes to CS team initiatives and projects
- English Language Skills and appropriate academic achievements, preferably Degree or equivalent
Benefits
Comp & perks- Access to CuraLinc to aid employees in health and wellness tips and practices
- Wellness Fridays extending to December 2026!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analyticscustomer success managementaccount managementcustomer advocacyconsultingstakeholder managementpresentation skillsproblem solvingcustomer relationship management
Soft Skills
interpersonal skillscommunication skillsproactive mindsetcreativityempathyprofessional presencecollaborationadaptabilityteam contribution