Principal Customer Success Manager

EDB

Principal Customer Success Manager at EDB guiding customers in achieving success and value from solutions. Collaborating across functions to drive adoption, growth, and retention for customer accounts.

Posted 6/23/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

data analyticscustomer success managementaccount managementcustomer advocacyconsultingstakeholder managementpresentation skillsproblem solvingcustomer relationship management

Soft Skills

interpersonal skillscommunication skillsproactive mindsetcreativityempathyprofessional presencecollaborationadaptabilityteam contribution

Tools & Technologies

CS Management tools

Industry Keywords

customer experiencevalue realizationcustomer satisfactionaccount healthchurn reductioncustomer lifecycleExecutive Business Reviewshigh value accountscontinuous learningdynamic environment

About the role

Key responsibilities & impact

Deliver a world-class customer experience as a trusted advisor that achieves success in deployment, adoption, and value realization of EDB offerings.
Create and implement individual Customer Success Plans by assessing, identifying, measuring, and defining customer goals and objectives using data analytics and customer knowledge
Proactive management of customers to optimize account health, mitigate risk, and reduce churn
Nurture accounts to identify opportunities for expansion and growth
Utilize consultative motions to drive outcomes throughout the customer lifecycle
Oversee and lead the coordination of EDB resources and escalate account issues for successful resolution
Cultivate customer relationships to build strong advocates that generate insightful case studies and customer references
Prepare and present Executive Business Reviews (EBRs) to show progress, value realization, and stakeholder management
Consult with customers on benefits and value of EDB portfolio and related technologies

Requirements

What you’ll need

5+ years of account management experience in Customer Success, Sales, Consulting, Customer Advocacy, or relevant experience
Highly skilled experience in successfully managing multiple high value accounts and customers in a dynamic environment
Establishes effective working relationships with stakeholders across functional areas and levels of a customer’s organization up to C-level executives
Direct experience working with globally distributed and remote customer and internal teams
Nurture and manage customer relationships to ensure high customer satisfaction that results in adoption, growth, retention, and references
Strong professional presence; can effectively deliver presentations and demos, have clear communications and interpersonal skills
Proactive and creative problem solving mindset
Passionate and high empathy for customer experience
Strong discipline in using CS Management tools to derive insights, and optimize account health
Commitment to continuous learning and improvement
Consistently contributes to CS team initiatives and projects
English Language Skills and appropriate academic achievements, preferably Degree or equivalent

Benefits

Comp & perks

Access to CuraLinc to aid employees in health and wellness tips and practices
Wellness Fridays extending to December 2026!