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EDB

Lead Support Engineer

EDB

Team Lead Support Engineer providing technical troubleshooting and support for EDB products and PostgreSQL. Collaborating with customers and mentoring support engineers while delivering training.

Posted 5/5/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $178,131 per yearWebsite

Tech Stack

Tools & technologies
AWSAzureDockerKubernetesMongoDBOraclePostgresSQL

About the role

Key responsibilities & impact
  • Work directly with customers to provide in-depth technical troubleshooting and recommend appropriate workaround(s) and solutions for all EDB product lines and open-source PostgreSQL products.
  • Collaborate with and mentor junior and mid-tier support engineers to triage issues, create reproducible test cases, file Development requests, and offer patches when possible.
  • Develop and deliver training.
  • Collaborate with Development resources to identify bugs and performance bottlenecks.
  • Serve as the primary point of contact to premium customers on priority engagements.
  • Manage and drive solutions for escalated issues.
  • Document solutions, procedures, and standards for customers as well as for internal use.

Requirements

What you’ll need
  • Bachelor’s degree in Computer Science or related field of study.
  • Five (5) years of experience in a computer-related occupation.
  • Experience in PostgreSQL, Oracle, MongoDB, PostgreSQL tools (pgpool, pgbouncer, Patroni, PEM, EPRS (xDB), EFM, MTK, CNP, pgbackrest, barman, replication manager).
  • Knowledge of SQL, bash scripting, Docker & Kubernetes, Amazon Web Services and RDS, Microsoft Azure.

Benefits

Comp & perks
  • EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness.
  • We provide access to CuraLinc to aid employees in health and wellness tips and practices.
  • Wellness Fridays extending to December 2026!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
PostgreSQLOracleMongoDBSQLbash scriptingDockerKubernetesAmazon Web ServicesMicrosoft Azurepgpool
Soft Skills
technical troubleshootingmentoringcollaborationcommunicationproblem-solvingdocumentationcustomer engagementtraining deliveryissue managementstandards development